Services Operations Management Ind Engg & Mang 5th Sem Syllabus for BE 2017 Regulation Anna Univ (Professional Elective I) detail syllabus for Industrial Engineering & Management (Ind Engg & Mang), 2017 regulation is collected from the Anna Univ official website and presented for students of Anna University. The details of the course are: course code (IM8001), Category (PE), Contact Periods/week (3), Teaching hours/week (3), Practical Hours/week (0). The total course credits are given in combined syllabus.
For all other ind engg & mang 5th sem syllabus for be 2017 regulation anna univ you can visit Ind Engg & Mang 5th Sem syllabus for BE 2017 regulation Anna Univ Subjects. For all other Professional Elective I subjects do refer to Professional Elective I. The detail syllabus for services operations management is as follows.
Course Objective:
- To give the students a general understanding to how a business operations, both manufacturing and service.
- To help develop decision making and problem solving
- To develop a specific knowledge in operation issue.
- To provide a service of frame works, tools and techniques to allow students to analyse and develop solution to business operational problems.
Unit I
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Unit II
Globalization and Strategy
Types of Globalized Services, Outsourcing, issues in Globalization, Service strategies
Unit III
Operations Issues
Forecasting, Inventory, capacity Planning, Scheduling
Unit IV
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Unit V
Tools for Services
Data Envelopment Analysis, Queuing models, Vehicle Routing models
Course Outcome:
The Student must be able to apply
- Principles and statistics behind globization for multinational organization operation service and productivity quality.
References:
- Fitzsimmons, J.A. and Fitzsimmons, M.J. “Service Management”, Tata McGraw Hill India, 2006.
- Haksever C, Render B, Russell RA and Murdick RG, “Service Management and Operations”, Prentice Hall International, USA, 2000.
For detail syllabus of all other subjects of BE Ind Engg & Mang, 2017 regulation do visit Ind Engg & Mang 5th Sem syllabus for 2017 Regulation.
Dont forget to download iStudy for latest syllabus and results, class timetable and more.