Total Quality Management Syllabus for B.Tech Eighth sem is covered here. This gives the details about credits, number of hours and other details along with reference books for the course.
The detailed syllabus for Total Quality Management B.Tech 2016-2017 (R13) eighthsem is as follows
OBJECTIVE :
To facilitate the understanding of Quality Management principles and process.
UNIT I : INTRODUCTION [9 Hours]
Introduction – Need for quality – Evolution of quality – Definitions of quality – Dimensions of product and service quality – Basic concepts of TQM – TQM Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM – Quality statements – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Costs of quality.
UNIT II : TQM PRINCIPLES [9 Hours]
Leadership – Strategic quality planning, Quality Councils – Employee involvement – Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.
UNIT III : TQM TOOLS AND TECHNIQUES I [9 Hours]
The seven traditional tools of quality – New management tools – Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.
TOTAL: 45 PERIODS
OUTCOME : The student would be able to apply the tools and techniques of quality management to manufacturing and services processes.
TEXTBOOK:
Dale H. Besterfiled, et at., “Total quality Management”, Pearson Education Asia, Third Edition, Indian Reprint, 2006.
REFERENCES:
- James R. Evans and William M. Lindsay, “The Management and Control of Quality”, 8th Edition, First Indian Edition, Cengage Learning, 2012.
- Suganthi.L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd., 2006.
- Janakiraman. B and Gopal .R.K., “Total Quality Management – Text and Cases”, Prentice Hall (India) Pvt. Ltd., 2006.
For all other B.Tech PE 8th sem syllabus go to Anna University B.Tech PETROLEUM ENGINEERING (PE) 8th Sem Course Structure for (R13) Batch.All details and yearly new syllabus will be updated here time to time. Subscribe, like us on facebook and follow us on google plus for all updates.
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