Total Quality Management detailed syllabus for Mechatronics Engineering (Mechatronics) for 2021 regulation curriculum has been taken from the Anna Universities official website and presented for the Mechatronics students. For course code, course name, number of credits for a course and other scheme related information, do visit full semester subjects post given below.
For Mechatronics Engineering 7th Sem scheme and its subjects, do visit Mechatronics 7th Sem 2021 regulation scheme. For Elective – Management scheme and its subjects refer to Mechatronics Elective – Management syllabus scheme. The detailed syllabus of total quality management is as follows.
Course Objectives:
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Unit I
INTRODUCTION
Introduction – Need for quality – Evolution of quality – Definition of quality – Dimensions of product and service quality -Definition of TQM– Basic concepts of TQM – Gurus of TQM (Brief introduction) — TQM Framework- Barriers to TQM -Benefits of TQM.
Unit II
TQM PRINCIPLES
Leadership – Deming Philosophy, Quality Council, Quality statements and Strategic planning- Customer Satisfaction -Customer Perception of Quality, Feedback, Customer complaints, Service Quality, Kano Model and Customer retention -Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition & Reward and Performance Appraisal– Continuous process improvement -Juran Trilogy, PDSA cycle, 5S and Kaizen – Supplier partnership -Partnering, Supplier selection, Supplier Rating and Relationship development.
Unit III
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Unit IV
TQM TOOLS & TECHNIQUES II
Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function -TPM – Concepts, improvement needs – Performance measures- Cost of Quality -BPR.
Unit V
QUALITY MANAGEMENT SYSTEM
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific Standards – AS 9100, TS16949 and TL 9000– ISO 9001 Requirements Implementation-Documentation- Internal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO 14001-Benefits of EMS.
Course Outcomes:
- Ability to apply TQM concepts in a selected enterprise.
- Ability to apply TQM principles in a selected enterprise.
- Ability to understand Six Sigma and apply Traditional tools, New tools, Benchmarking and FMEA.
- Ability to understand Taguchi’s Quality Loss Function, Performance Measures and apply QFD, TPM, COQ and BPR.
- Ability to apply QMS and EMS in any organization.
Text Books:
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Reference Books:
- Joel.E. Ross, “Total Quality Management – Text and Cases”,Routledge.,2017.
- Kiran.D.R, “Total Quality Management: Key concepts and case studies, Butterworth -Heinemann Ltd, 2016.
- Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third Edition,2003.
- Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd.,2006 .
For detailed syllabus of all the other subjects of Mechatronics Engineering 7th Sem, visit Mechatronics 7th Sem subject syllabuses for 2021 regulation.
For all Mechatronics Engineering results, visit Anna University Mechatronics all semester results direct link.