Total Quality Management detailed syllabus for Computer Science & Engineering (CSE) for 2021 regulation curriculum has been taken from the Anna Universities official website and presented for the CSE students. For course code, course name, number of credits for a course and other scheme related information, do visit full semester subjects post given below.
For Computer Science & Engineering 7th Sem scheme and its subjects, do visit CSE 7th Sem 2021 regulation scheme. For Elective – Management scheme and its subjects refer to CSE Elective – Management syllabus scheme. The detailed syllabus of total quality management is as follows.
Course Objectives:
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Unit I
INTRODUCTION 9 Introduction – Need for quality – Evolution of quality – Definition of quality – Dimensions of product and service quality -Definition of TQM– Basic concepts of TQM – Gurus of TQM (Brief introduction) — TQM Framework- Barriers to TQM -Benefits of TQM.
Unit II
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Unit III
TQM TOOLS & TECHNIQUES I 9 The seven traditional tools of quality – New management tools – Six-sigma Process Capability- Bench marking – Reasons to benchmark, Benchmarking process, What to Bench Mark, Understanding Current Performance, Planning, Studying Others, Learning from the data, Using the findings, Pitfalls and Criticisms of Benchmarking – FMEA – Intent , Documentation, Stages: Design FMEA and Process FMEA.
Unit IV
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Unit V
QUALITY MANAGEMENT SYSTEM 9 Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific Standards – AS 9100, TS16949 and TL 9000– ISO 9001 Requirements-Implementation-Documentation-Internal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: IntroductionISO 14000 Series StandardsConcepts of ISO 14001Requirements of ISO 14001-Benefits of EMS.
Course Outcomes:
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Text Books:
- Dale H.Besterfiled, Carol B.Michna,Glen H. Besterfield,Mary B.Sacre,Hemant Urdhwareshe and RashmiUrdhwareshe, Total Quality Management, Pearson Education Asia, Revised Third Edition, Indian Reprint, Sixth Impression,2013.
Reference Books:
- Joel.E. Ross, Total Quality Management – Text and Cases, Routledge.,2017.
- Kiran.D.R, Total Quality Management: Key concepts and case studies, Butterworth -Heinemann Ltd, 2016.
- Oakland, J.S. TQM – Text with Cases, Butterworth – Heinemann Ltd., Oxford, Third Edition,2003.
- Suganthi,L and Anand Samuel, Total Quality Management, Prentice Hall (India) Pvt. Ltd.,2006 .
For detailed syllabus of all the other subjects of Computer Science & Engineering 7th Sem, visit CSE 7th Sem subject syllabuses for 2021 regulation.
For all Computer Science & Engineering results, visit Anna University CSE all semester results direct link.