Total Quality Management detailed syllabus for Computer Science & Business Systems (CS&BS) for 2021 regulation curriculum has been taken from the Anna Universities official website and presented for the CS&BS students. For course code, course name, number of credits for a course and other scheme related information, do visit full semester subjects post given below.
For Computer Science & Business Systems 7th Sem scheme and its subjects, do visit CS&BS 7th Sem 2021 regulation scheme. For Elective – Management scheme and its subjects refer to CS&BS Elective – Management syllabus scheme. The detailed syllabus of total quality management is as follows.
Course Objectives:
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Unit I
INTRODUCTION
Introduction – Need for quality – Evolution of quality – Definition of quality – Dimensions of product and service quality -Definition of TQM– Basic concepts of TQM – Gurus of TQM (Brief introduction) — TQM Framework- Barriers to TQM -Benefits of TQM.
Unit II
TQM PRINCIPLES
Leadership – Deming Philosophy, Quality Council, Quality statements and Strategic planningCustomer Satisfaction -Customer Perception of Quality, Feedback, Customer complaints, Service Quality, Kano Model and Customer retention – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition & Reward and Performance Appraisal– Continuous process improvement -Juran Trilogy, PDSA cycle, 5S and Kaizen – Supplier partnership – Partnering, 187
Supplier selection, Supplier Rating and Relationship development.
Unit III
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Unit IV
TQM TOOLS & TECHNIQUES II
Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM -Concepts, improvement needs – Performance measures- Cost of Quality – BPR.
Unit V
QUALITY MANAGEMENT SYSTEM
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific Standards – AS 9100, TS16949 and TL 9000– ISO 9001 Requirements-Implementation-Documentation-Internal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO 14001-Benefits of EMS.
Course Outcomes:
- Ability to apply TQM concepts in a selected enterprise.
- Ability to apply TQM principles in a selected enterprise.
- Ability to understand Six Sigma and apply Traditional tools, New tools, Benchmarking andFMEA.
- Ability to understand Taguchi’s Quality Loss Function, Performance Measures and apply QFD, TPM, COQ and BPR.
- Ability to apply QMS and EMS in any organization.
Text Books:
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Reference Books:
- Joel.E. Ross, “Total Quality Management – Text and Cases”,Routledge.,2017.
- Kiran.D.R, “Total Quality Management: Key concepts and case studies, Butterworth -Heinemann Ltd, 2016.
- Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third Edition,2003.
- Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd.,2006 .
For detailed syllabus of all the other subjects of Computer Science & Business Systems 7th Sem, visit CS&BS 7th Sem subject syllabuses for 2021 regulation.
For all Computer Science & Business Systems results, visit Anna University CS&BS all semester results direct link.