Total Quality Management detailed Syllabus for Silk Technology (Silk), 2018 scheme has been taken from the VTUs official website and presented for the VTU students. For Course Code, Teaching Department, Paper Setting Board, Theory Lectures, Tutorial, Practical/Drawing, Duration in Hours, CIE Marks, Total Marks, Credits and other information, visit full semester subjects post given below. The Syllabus PDF files can also be downloaded from the official website of the university.
For all the other VTU Silk 7th Sem Syllabus for BE 2018 Scheme, do visit Silk Technology 7th Sem 2018 Scheme. For all the Professional Elective-4 subjects refer to Professional Elective-4 Scheme. The detail syllabus for total quality management is as follows.
Course Learning Objectives:
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Module-1
Introduction to TQM. Quality movement in Japan, US & India. Definition of quality. Small q & Big Q, Quality characteristics – Views, Dimensions, Determinants. Quality & Profitability. PRINCIPLES OF TOTAL QUALITY, Evolution of total quality and control. TQM – Basic concepts & overview. Necessity of TQM. Elements of TQM, benefits of TQM, TQM in services, ISO 9000 & ISO 14000 in quality management system
Module-2
QUALITY & MANAGEMENT PHILOSOPHIES -Deming Philosophy-Chain reaction, 14 points for management, triangle theory of variance, deadly diseases & sins, Deming’s wheel. Juran’s Philosophy – 10 steps for quality improvement, quality trilogy, universal breakthrough sequence. Crosby Philosophy-Crosby’s 6 C’s, Absolutes of quality, Crosby’s 14 points for quality, Crosby triangle. Comparison of 3 major quality philosophies.
Module-3
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Module-4
FOCUSSING ON CUSTOMER- Importance of customer satisfaction, Kano’s model of customer’s satisfaction, customers driven quality cycle, understanding customer’s needs & wants, customer’s retention. LEADERSHIP- Introduction, characteristics of quality leaders, role of TQM in leadership. Tools &Techniques of TQM, Just in time system-Concepts, objectives, overview, characteristics, benefits. Benchmarking- Introduction, process of bench marking, benefits, advantages & limitations.
Module-5
SUPPLY CHAIN MANAGEMENT- Objectives, process tools, supply chain management for manufacturing organization & service organization. World class manufacturing – becoming world class, relevance of TQM in world class manufacturing. World class supplier, world class customer, present global business conditions, world class companies in 21st century.
Course Outcomes:
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Question Paper Pattern:
- The question paper will have ten full questions carrying equal marks. Each full question consisting of 20 marks.
- There will be two full questions (with a maximum of four sub questions) from each module.
- Each full question will have sub question covering all the topics under a module.
- The students will have to answer five full questions, selecting one full question from each module.
Text Books:
- Total Quality Management K. Shridhara Bhat Himalaya Publishing House 2010
- Total Quality Management N.V.R. Naidu, K.M. Babu New age international publishers
Reference Books:
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier..
For detail Syllabus of all other subjects of BE Silk Technology, 2018 scheme, visit Silk Technology 7th Sem Syllabus for 2018 scheme.
For all (CBSE & Non-CBSC) BE results, visit VTU BE all semester results.