18MA81: Total Quality Management MSE Syllabus for BE 8th Sem 2018 Scheme VTU

Total Quality Management detailed Syllabus for Manufacturing Science & Engineering (MSE), 2018 scheme has been taken from the VTUs official website and presented for the VTU students. For Course Code, Subject Names, Teaching Department, Paper Setting Board, Theory Lectures, Tutorial, Practical/Drawing, Duration in Hours, CIE Marks, Total Marks, Credits and other information do visit full semester subjects post given below. The Syllabus PDF files can also be downloaded from the official website of the university.

For all other VTU MSE 8th Sem Syllabus for BE 2018 Scheme, do visit VTU MSE 8th Sem Syllabus for BE 2018 Scheme Subjects. The detailed Syllabus for total quality management is as follows.

Module 1

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Module 2

Leadership: Definition, characteristics of quality leaders, leadership concept, characteristics of effective people, ethics, the Deming philosophy, role of TQM leaders, implementation, core values, concepts and framework, strategic planning communication, decision making. 08 Hours L1,L2,L3,L4

Module 3

Customer Satisfaction and Customer Involvement: Customer Satisfaction: customer and customer perception of quality, feedback, using customer complaints, service quality, translating needs into requirements, customer retention, case studies. Employee Involvement – Motivation, employee surveys, empowerment, teams, suggestion system, recognition and reward, gain sharing, performance appraisal, unions and employee involvement, case studies. 08 Hours L1,L2,L3,L4

Module 4

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Module 5

Tools and Techniques: Benching marking, information technology, quality management systems, environmental management system, and quality function deployment, quality by design, failure mode and effect analysis, product liability, total productive maintenance. 08 Hours L1,L2,L3,L4

Course Outcomes:

After studying this course, students will be able to:

1. CO1 Explain the various approaches of TQM.
2. CO2 Infer the customer perception of quality
3. CO3 Analyze customer needs and perceptions to design feedback systems.
4. CO4 Apply statistical tools for continuous improvement of systems
5. CO5 Apply the tools and technique for effective implementation of TQM.

Text Books:

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
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Reference Books:

1. Managing for Quality and Performance Excellence by James R. Evans and William M Lindsay, 9th edition, Publisher Cengage Learning.
2. A New American TQM, four revolutions in management, Shoji Shiba, Alan Graham, David Walden, Productivity press, Oregon, 1990
3. Organizational Excellence through TQM, H. Lal, New age Publications, 2008.
4. Engineering Optimization Methods and Applications, A Ravindran, K, M. Ragsdell, Willey India Private Limited,2nd Edition,2006.
5. Introduction to Operations Research- Concepts and Cases, F.S. Hillier. G.J. Lieberman, 9th Edition, Tata McGraw Hill. 2010.

For detail Syllabus of all other subjects of BE 8th Sem Manufacturing Science & Engineering, visit (MSE) 8th Sem Syllabus Subjects.

For all (CBSE & Non-CBSC) BE results, visit VTU BE all semester results direct links.