Professional Communication detailed Syllabus for Travel & Tourism (TR), K – scheme has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below.
For all other MSBTE 2nd Sem Syllabus K – Scheme Travel & Tourism, do visit MSBTE 2nd Sem Syllabus K – Scheme Travel & Tourism Subjects. The detailed Syllabus for professional communication is as follows.
Rationale
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
.
Course Outcomes:
Students will be able to achieve & demonstrate the following COs on completion of course based learning
- Communicate effectively (oral / spoken and Written) in various formal and informal situations minimizing the barriers.
- Develop listening skills through active listening and note taking.
- Write circulars, notices and minutes of the meeting.
- Draft inquiry letter, complaint letter , Job application with resume / CV, Compose effective E – mails .
- Write Industrial reports.
Unit I
Professional Communication : An Overview 1.1 Definition of professional communication- Importance, relevance, Elements and process of communication 1.2 7 C’s of Professional Communication (Clarity, Conciseness, correctness, Coherent, concrete, courteous and Complete) 1.3 Types -Verbal (Oral-Written),Formal, Informal (Grapevine), Vertical 1.4 Barriers to communication,Types of barriers (Linguistic, Psychological, Technological )
Suggested Learning Pedagogy
Language lab Role plays Chalk board Reference books Case studies
Unit II
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier..
Unit III
Office Drafting 3.1 Format of Notice and Circular 3.2 Drafting Agenda 3.3 Preparing Minutes of meeting
Suggested Learning Pedagogy
white board Language Lab Reference books Classroom learning
Unit IV
Writing Skills for Professional Communication 4.1 Job Application with Resume / CV 4.2 E-Mail Etiquettes 4.3 Writing official E- Mails to communicate intended purposes 4.4 Drafting Enquiry letter and Complaint letter
Suggested Learning Pedagogy
Language lab Classroom learning NPTEL Reference books
Unit V
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier..
Practical / Tutorial Experiences
- Communication Process and Cycle
- Role plays and Group Discussion
- Active Listening
- Presentations / Seminars
- Note taking and Note Making
- Agenda and Minutes of the meeting
- Office Drafting
- Type Job Application with Resume / CV
- E- Mail writing
- Technical Report writing
- Barriers to Communication
- Complaint and Enquiry letter
- Psychological barriers to Communication
- Listening Skills
- Typed Job Application , Resume / CV/ formal dressing and Interview
Suggested Micro Project / Self Learning
Micro project
- Conduct an interview of any person and follow the procedure ( interview questions, photo with the interviewee etc.)
- Listening and Speaking are life long learnings . Explain with appropriate examples and real life case studies.
- Collect (four to five) emails with technical jargons, barriers, make required corrections and keep a record of both the mails (original and Corrected one)
- Complete any one certification course of (Two Weeks duration) from (MOOC/ NPTEL/ Coursera/ any other source)related to Communication Skills / Personality Development.
- Prepare a report on aspects of body language
- Prepare a case study on Technological /Psychological barriers to communication
Reading for vocabulary and sentence structure
- Read any motivational book and present a review of the book
Laboratory Equipment/Software Required
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier..
Suggested Learning Materials
- M Ashraf Rizvi Effective Communication Skills Tata McGraw-Hill Publication-ISBN 0070599521, 9780070599529
- Sanjay Kumar and Pushp Lata Communication Skills Oxford University Press ISBN 9780199457069
- MSBTE Textbook Communication Skills MSBTE
- Robert King Effective communication Skills Audio Book -ISBN 978181667009742
- N P Sudharshana , C Savitha English for Technical Communication Cambridge-ISBN 978-13-16640-08-1
- C. Murlikrishna , Sunita Mishra Communication Skills for Engineers Pearson – ISBN 978-81-317-3384-4
- Meenakshi Raman, Technical Communication, Oxford University Press -ISBN 978-13-Sangeeta Sharma Principles and Practice 16640-08-1
- K. K. Sinha Business Communication Galgotiya Publishing company, New Delhi -ISBN 9789356227064
- Rajendra Pal, J.S. Essentials of Business Sultan Chand & Sons, Korlahalli Communication New Delhi ISBN 9788180547294
Learning Websites & Portals
- https://www.britishcouncil.in conversations
- https://www.coursera.org certification courses
- https://www.udemy.com Communication skills training courses
- http://www.makeuseof.com Dale Carnegie’s free resources
For detail Syllabus of all other subjects of Travel & Tourism, K – scheme do visit Travel & Tourism 2nd Sem Syllabus for K – scheme.
For all Travel & Tourism results, visit MSBTE Travel & Tourism all semester results direct links.