JNTUH B.Tech 4th year (4-2) Total Quality Management gives you detail information of Total Quality Management (Elective – III) R13 syllabus It will be help full to understand you complete curriculum of the year.
UNIT-I
Introduction : The concept of TQM, Quality and Business performance, attitude and involvement of top management, communication, culture and management systems.
Management of Process Quality: Definition of quality, Quality Control, a brief history, Product Inspection vs. Process Control, Statistical Quality Control, Control Charts and Acceptance Sampling.
UNIT -II
Customer Focus and Satisfaction: Process Vs. Customer, internal customer conflict, quality focus, Customer Satisfaction, role of Marketing and Sales, Buyer — Supplier relationships.
Bench Marking: Evolution of Bench Marking, meaning of bench marking, benefits of bench marketing, the bench marking procedure, pitfalls of bench marketing.
UNIT- III
Organizing for TQM: The systems approach, Organizing for quality implementation, making the transition from a traditional to a TQM organization, Quality Circles, seven Tools of TQM: Startification, check sheet, Scatter diagram, Ishikawa diagram, paneto diagram, Kepner & Tregoe Methodology.
TEXT BOOK
- Total Quality Management I Joel E.Ross/Taylor and Franscis Limited.
- Total Quality Management/P.N.Mukherjee/PHI.
REFERENCE BOOKS
- Beyond TQM / Robed LFlood.
- Statistical Quality Control / El. Grant.
- Total Quality Management:A Practical Approach/H. Lal.
- Qualify ManagemenUKanisha Bedi/Oxford University Press/201
- Total Engineering Quality Managen’ienUSunil Sharma/Macmillan.
For more information about all JNTU updates please stay connected to us on FB and don’t hesitate to ask any questions in the comment.