Total Quality Management Syllabus for VTU BE 2017 Scheme (Open Elective-2)

Total Quality Management detail syllabus for various departments, 2017 scheme is taken from VTU official website and presented for VTU students. The course code (17ME664), and for exam duration, Teaching Hr/week, Practical Hr/week, Total Marks, internal marks, theory marks, duration and credits do visit complete sem subjects post given below.

For all other open elective-2 syllabus for vtu be 2017 scheme you can visit Open Elective-2 syllabus for VTU BE 2017 Scheme Subjects. The detail syllabus for total quality management is as follows.

Course Objectives:

1. Understand various approaches to TQM
2. Understand the characteristics of quality leader and his role.
3. Develop feedback and suggestion systems for quality management.
4. Enhance the knowledge in Tools and Techniques of quality management

Module 1
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Module 2

Leadership: Definition, characteristics of quality leaders, leadership concept,characteristics of effective people, ethics, the Deming philosophy, role ofTQM leaders, implementation, core values, concepts and framework,strategic planning communication, decision making,

Module 3

Customer Satisfaction and Customer Involvement: Customer Satisfaction: customer and customer perception of quality, feedback, using customer complaints, service quality, translating needs intorequirements, customer retention,casestudies. Employee Involvement – Motivation, employee surveys, empowerment,teams, suggestion system, recognition and reward, gain sharing, performanceappraisal, unions and employee involvement, case studies.

Module 4
For complete syllabus and results, class timetable and more pls download iStudy. Its a light weight, easy to use, no images, no pdfs platform to make students life easier.

Module 5

Tools and Techniques: Benching marking, information technology, quality management systems, environmental management system, and qualityfunction deployment, quality by design, failure mode and effect analysis, product liability, total productive maintenance.

Course Outcomes:

1. Explain the various approaches of TQM
2. Infer the customer perception of quality
3. Analyze customer needs and perceptions to design feedback systems.
4. Apply statistical tools for continuous improvement of systems
5. Apply the tools and technique for effective implementation of TQM.

Text Books:

1. Total Quality Management: Dale H. Besterfield, Publisher -Pearson Education India, ISBN: 8129702606, 3rd Edition
2. Total Quality Management for Engineers: M. Zairi, ISBN:1855730243, Publisher: Wood head Publishing

Reference Books:

1. Managing for Quality and Performance Excellence by James R.Evans and Williuam M Lindsay,9th edition, Publisher Cengage Learning.
2. A New American TQM, four revolutions in management, ShojiShiba, Alan Graham, David Walden, Productivity press, Oregon, 1990
3. Organizational Excellence through TQM, H. Lal, New age Publications, 2008

For detail syllabus of all other subjects of BE do syllabus for different schemes from menu given on top.

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