15MM43P: Corporate Business Communication Lab Office Mgmt 4th Sem Syllabus for Diploma DTE Karnataka C15 Scheme

Corporate Business Communication Lab detail DTE Kar Diploma syllabus for Modern Office Management (MM), C15 scheme is extracted from DTE Karnataka official website and presented for diploma students. The course code (15MM43P), and for exam duration, Teaching Hr/week, Practical Hr/week, Total Marks, internal marks, theory marks, duration and credits do visit complete sem subjects post given below. The syllabus PDFs can be downloaded from official website.

For all other office mgmt 4th sem syllabus for diploma c15 scheme dte karnataka you can visit Office Mgmt 4th Sem Syllabus for Diploma C15 Scheme DTE Karnataka Subjects. The detail syllabus for corporate business communication lab is as follows.

Pre-requisites:

Basic Knowledge of Corporate Business Communication

Course Objectives:

The students shall be able to:

1. Enumerate the Basic Objectives of Corporate Business Communication Lab.
2. Understand Trade Enquiries, Replies to Enquiries, Orders and Cancellation of Placed Orders.
3. Sketch the Complaint Letter, Collection Letters and Circular Letters.
4. Prepare various Banking Letters, Application Letters and Employment Letters.
5. Record various Reports and report the same to the Concerned Authorities.

Course Outcomes:

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UNIT I: AN INTRODUCTION TO CORPORATE BUSINESS COMMUNICATION:

Specific Objectives of Corporate Business Communication – Need for Corporate Business Correspondence – Essential Parts of Business Letters of Corporate Entities – Dress of the Business Letter – Layout of the Business Letter – Structure of the Business Letter – General Instructions to be kept in Mind by the Students while typing Corporate Business Letters using Computers.
10Hours

UNIT 2: TRADE ENQUIRIES, REPLIES, & ORDERS & CANCELLATION:

Trade Enquiries / Letters of Enquiry – Meaning – Occasions on which such letters are sent – Model Letters of Trade Enquiries – Replies to Trade Enquiries – ORDER Letters/ Placing of Orders – Cancellation of Orders.

UNIT 3: COMPLAINT, COLLECTION & CIRCULAR LETTERS:

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UNIT 4: BANKING, APPLICATION & EMPLOYMENT LETTERS:

Banking Letters/Banking Correspondence – Meaning – Application Letters/ Applications for Situations & Jobs – Meaning – Employment Letters

UNIT 5: REPORT WRITING:

Report Writing – Formal Reports – Industrial Visit Reports – Short Reports – Business Reports – Incident Reports – Sales Reports – Recommendation Reports – Progress Reports.

Text Books:

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Course Delivery:

The Course shall be delivered through lectures and Power point presentations/ Video

Model Question Practice for Semester End Examination (SEE):

Note: A) Four Questions are to be given from the following Listed Units.

TRADE ENQUIRIES, REPLIES AND ORDERS

1. Request for Catalogue and Price Lists
2. Letters Inviting Quotations
3. Letters asking for favorable Terms and Conditions of Supply of Goods and Services.
4. Enquiries in response to Advertisements
5. Letters asking for Samples.
6. Replies to Enquiries for Catalogue and Price Lists.
7. Replies to Enquiry for Quotations.
8. Order for Goods on the Basis of Catalogue/Price Lists
9. Order for Goods on the Basis of Quotations
10. Order Placing in response to General Offer
11. Letter of Refusal on Technical Grounds
12. Letter expressing inability to accept an order.
13. Letter cancelling an order for undue delay in execution.

COMPLAINT, COLLECTION & CIRCULAR LETTERS:

1. Letter of Complaining about delay in the delivery of goods and services.
2. Letter of Complaining of the damaged condition of goods.
3. Letter of Complaining poor quality of goods and services.
4. Letter of Complaining of delivery of Wrong Goods.
5. Letter of Complaining of Short supply of Goods.
6. Letter of Complaint about the rude behavior of an employee of the supplying Company.
7. Reply to a letter complaining of delay in the delivery of goods.
8. Reply to the letter of complaining of inferior quality of goods supplied.
9. Reply to the letter complaining of damage to the goods supplied.
10. Reply to the letter of complaining of dispatch of wrong goods.
11. Reply to a letter complaining of shortage in the goods supplied.
12. Reply to a letter complaining of discourtesy of an employee of the selling Company.
13. Sending the Statement of Account and informing the Customer of the amount due from him.
14. A Letter asking the Customer to return a part of the unsold goods.
15. A Letter expressing apology to a customer to whom a Collection letter has been sent by mistake.
16. A Circular letter announcing the establishment of a new business by a Corporate concern.
17. A circular letter announcing the opening a new Branch by a Corporate concern.
18. A Circular letter announcing the shifting of business by a Corporate entity to new premises.
19. A Circular letter announcing the increase in Prices.
20. A Circular letter announcing a clearance sale by a Corporate entity.
21. A Circular letter announcing the sale of the business of a Corporate concern to another Corporate concern.
22. A Circular letter announcing the purchase of a business by a Corporate entity.
23. A Circular Letter announcing the conversion of a Private Limited Company into a Public Limited Company or Vice versa.

BANKING LETTERS, APPLICATION & EMPLOYMENT LETTERS

1. A letter from a Corporate Entity to a Commercial Bank, expressing its desire to open a Current Account and the formalities to be completed for opening such an account.
2. Letter from a corporate concern to its Bank, requesting the Bank to stop payment against cheques issued by it.
3. Letter from a Corporate Entity to a Bank asking the Bank to pay its Insurance Premiums and E-payments as per the given Standing Instructions.
4. Letter from a Corporate Entity to a Commercial Bank, requesting loan against Collateral Securities.
5. Conventional Application Letters for various Situations & Jobs
6. Effective Application Letters for various Situations & Jobs
7. Modern Application Letters for various Situations & Jobs
8. Unsolicited Application Letter for various Situations & Jobs
9. Letter asking the applicant to come/appear for an Interview.
10. Letter of Recommendation from an Employer.
11. Appointment letter as issued by Corporate Concerns.
12. Confirmation Order/Extension of Probation Period/Promotion/Letters of Termination of Services/Letter of Resignation.

REPORT WRITING

1. Prepare a Report on any given Topics/Issues by the Concerned Faculty Member/Examiners pertaining to Formal Reports – Industrial Visit Reports – Short Reports – Business Reports – Incident Reports – Sales Reports – Recommendation Reports – Progress Reports and Execute the same using the Computer.

SCHEME OF EXAMINATION:

1. Lab Record/Graded Exercises 05
2. Writing Portion from all the Units 15
3. Execution of Letters and Reports using Computer (Minimum Four. 20
4. Viva voce 10

For detail syllabus of all other subjects of BE Office Mgmt, C15 scheme do visit Office Mgmt 4th Sem syllabus for C15 scheme.

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