Front Office Management detail BTEUP Diploma syllabus for Hotel Management, effective from 2017 is collected from BTEUP 2017 Syllabus official website and presented for diploma students. The course details such as exam duration, Teaching Hr/week, Practical Hr/week, Total Marks, internal marks, theory marks, duration and credits do visit complete sem subjects post given below. The syllabus PDFs can be downloaded from official website.
For all other hotel magmt 6th sem bteup diploma syllabus 2017 you can visit Hotel Magmt 6th Sem BTEUP Diploma Syllabus 2017 Subjects. The detail syllabus for front office management is as follows.
Unit 1 PLANNING & EVALUATING FRONT OFFICE OPERATIONS
- Forecasting techniques
- Forecasting Room availability
- Useful forecasting data
- % of walking
- % of overstaying
- % of under stay
- Forecast formula
- Sample forecast forms
Unit 2 BUDGETING
- Making of front office budget
- Factors affecting budget planning
- Capital operation budget for front office
- Refining budgets
- Forecasting room revenue
Unit 3 COMPUTER APPLICATION IN FRONT OFFEICE OPERATION
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Unit 4 YIELD MANAGEMENT
- concept and importance
- applicability to rooms division
- Capacity management
- Discount allocation
- Duration control
- Measurement yield
- Yield management software
- Yield management team
Unit 5 Front Office Arrangements
- Lease
- Franchise
- Affiliation
- MGMT Contract
- Sole Proprietor
PRACTICALS
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SUGGESTIVE LIST OF TASKS FOR FRONT OFFICE OPERATION SYSTEM
- HMS Training- Hot Function kiys
- How to put message
- How to put a locator
- How to check in a first time guest
- How to check in an existing reservation
- How to check in a day use
- How to issue a new key
- How to verify key
- How to cancel a key
- How to issue a duplicate key
- How to extend a key
- How to print and prepare registration cards for arrivals
- Hot to programme keys continuously
- How to programme one key for two rooms
- How to re-programme a key
- How to make a reservation
- How to create and update guest profiles
- How to update guest folio
- How to print guest folio
- How to make sharer reservation
- How to feed remarks in guest history
- How to add a sharer
- How to make add on reservation
- How to amend a reservation
- How to cancel a reservation
- How to make group reservation
- How to make a room change on the system
- How to log on cashier code
- How to close a bank at he end of each shift
- How to put a routing instruction
- How to process charges
- How to process a guest check out
- How to check out a folio
- How to process deposit for arriving guest
- How to process deposit for in house guest
- How to check room rate variance report
- How to process part settlements
- How to tally allowance for the day at night
- How to tally paid outs for the day at night
- How to tally forex for the day at night
- How to pre-register a guest
- How to handle extension of guest stay
- Handle deposit and check ins with voucher
- How to post payment
- How to print checked out guest folio
- Check out using foreign currency
- Handle settlement of city ledger balance
- Handle payment for room only to Travel Agent
- Handle of banquet event deposits
- How to prepare for sudden system shutdown
- How to checkout standing batch totals
- How to do a credit check report
- How to process late charges on third party
- How to process late charges to credit card
- How to check out during system shutdown
- Handling part settlements for long staying guest
- How to handle paymaster – folios
- How to handle bills on hold
For detail syllabus of all other subjects of BE Hotel Magmt, effective from 2017 do visit Hotel Magmt 6th Sem BTEUP syllabus for 2017.
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