Foundation Course in Front Office Hotel Magmt 2nd Sem Syllabus for Diploma BTEUP 2017

Foundation Course in Front Office detail BTEUP Diploma syllabus for Hotel Management, effective from 2017 is collected from BTEUP 2017 Syllabus official website and presented for diploma students. The course details such as exam duration, Teaching Hr/week, Practical Hr/week, Total Marks, internal marks, theory marks, duration and credits do visit complete sem subjects post given below. The syllabus PDFs can be downloaded from official website.

For all other hotel magmt 2nd sem bteup diploma syllabus 2017 you can visit Hotel Magmt 2nd Sem BTEUP Diploma Syllabus 2017 Subjects. The detail syllabus for foundation course in front office is as follows.

THEORY

01. INTRODUTION TO TOURISM, HOSPITALITY & HOTEL INDUSTRY

1. Tourism and its importance
2. Hospitality and its origin
3. Hotels, their evolution and growth
4. Brief introduction to hotel core areas with special reference to Front Office

02. CLASSIFICATION OF HOTELS

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03. TYPES OF ROOMS

1. Single
2. Double
3. Twin
4. Suits

04. ORGANIZATION

1. Function areas
2. Front office hierarchy
3. Duties and responsibilities
4. Personality traits

05 . TARIFF STRUCTURE

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06. HOTEL ENTRANCE, LOBBY AND FRONT OFFICE

1. Layout
2. Front office equipment (non automated, semi automated and automated)

07. FRONT OFFICE AND GUSET HANDILNG Introduction to guest cycle

1. Pre arrival
2. Arrival
3. Stay
4. Departure and after departure

08. RESERVATION

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09. ROOM SELLING TECHINIQUES

1. Up selling
2. Discounts

10. ARRIVALS

1. Preparing for guest arrivals at Reservation and Front Office
2. Receiving of guests
3. Pre-registration
4. Registration (non automatic, semi automatic and automatic)
5. Relevant records for F I Ts, Groups , Air crews & VIPs

11. BELL DESK

1. Functions
2. Procedures and records

12. DURING THE STAY ACTIVITIES

1. Information services
2. Message and mail handling
3. Key Handling
4. Room selling technique
5. Hospitality desk
6. Complaints handling
7. Guest handling
8. Guest history

13. FRONT OFFICE CO- ORDINATIONWITH OTHER DEPARTMENTS OF HOTE

14. GUEST ACCOUNTING (MANUAL)

1. Guest Weekly Bill
2. Visitors tabular ledger

15. FRENCH

1. Understanding and uses of accents, orthographic signs & punctuation
2. Knowledge of cardinaux
3. Days, Dates Time, month and seasons

PRACTIALS

1. Appraisal of front office equipment and furniture

( Rack, counter bell desk )

2. Filling up of various Performa
3. Welcoming of Guest
4. Telephone handling
5. Role Play
1. Reservation
2. Arrivals
3. Luggage handling
4. Message and mail handling
5. Paging

Fidelio Training (in computer lab)

SUGGESTIVE LIST OF TASK FOR FIDELIO FRONT OFFICE OPERATION SYSTEM

1. Fidelio training – Hot Function keys
2. How to put message in Fidelio
3. How to put a locator in Fidelio
4. How to check in a first time guest
5. How to check in an existing reservation
6. How to check in a day use
7. How to issue a new key
8. How t verify key
9. How to cancel a key
10. How to issue a duplicate key
11. How to extend a key
12. How to print and prepare registration cards for arrival
13. How to programme keys continuously
14. How to programme one key for two rooms
15. How to re-programme a key

For detail syllabus of all other subjects of BE Hotel Magmt, effective from 2017 do visit Hotel Magmt 2nd Sem BTEUP syllabus for 2017.

Dont forget to download iStudy Syllabus App for latest syllabus and results, class timetable and more.