Foundation Course in Accomodation Operation Hotel Magmt 2nd Sem Syllabus for Diploma BTEUP 2017

Foundation Course in Accomodation Operation detail BTEUP Diploma syllabus for Hotel Management, effective from 2017 is collected from BTEUP 2017 Syllabus official website and presented for diploma students. The course details such as exam duration, Teaching Hr/week, Practical Hr/week, Total Marks, internal marks, theory marks, duration and credits do visit complete sem subjects post given below. The syllabus PDFs can be downloaded from official website.

For all other hotel magmt 2nd sem bteup diploma syllabus 2017 you can visit Hotel Magmt 2nd Sem BTEUP Diploma Syllabus 2017 Subjects. The detail syllabus for foundation course in accomodation operation is as follows.

01. THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION

1. Role of housekeeping in Guest satisfaction and Repeat Business.

02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT

1. Hierarchy in small, medium, large and chain hotels
2. Identifying housekeeping responsibilities
3. Personality traits of housekeeping management personnel
4. Duties and responsibilities of housekeeping staff
5. Layout of the housekeeping department.\

03 CLEANING ORGANISATION

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04 PEST CONTROL

1. Areas of infestation.
2. Preventive measures & control measures.

05 CLEANING AGENTS

1. General criteria for selection.
2. Classification
3. Polishes
4. Floor seats
5. Use, care &storage.
6. Distribution & control
7. Use of eco-friendly products in housekeeping

06 COMPOSITION ,CARE & CLEANING OF DIFFERENT SURFACES.

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07 TYPES OF BEDS& MATTRESSES

08 KEYS

1. Types of keys
2. Computerized key cards
3. Key control

09 ROOM LAYOUT AND GUEST SUPPLIES

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10. AREA CLEANING

1. Guest rooms
2. Front -of-the house Areas
3. Back-of -the house Areas
4. Work routine and associated problems e.g. high traffic areas, facade Cleaning etc.

11. ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT

1. Reporting staff placement
2. Room Occupancy Report
3. Guest Room Inspection.
4. Entering Checklists, Floor Register, Work Orders , Log Sheet.
5. Lost and Found Register and Enquiry file
6. Maid’s report and housekeeper’s Report
7. Handover Records
8. Guest’s Special Requests Register
9. Record of Special Cleaning
10. Call Register
11. VIP Lists

12. INTER DEPARTMENTAL RELATIONSHIP

1. With Front Office
2. With Maintenance
3. With Security
4. With Stores
5. With Accounts
6. With Personnel
7. Use of Computers in House Keeping department

PRACTICAL

1. Room Layout and Standard Supplies
2. Cleaning Equipment
3. Cleaning of different surfaces -Daily -Periodic -Special tasks
4. Maid’s Trolley -Setting up a trolley
5. Bed making
6. Daily cleaning of guestrooms & bathrooms
7. Public Area Cleaning
8. Guests Room Inspection

For detail syllabus of all other subjects of BE Hotel Magmt, effective from 2017 do visit Hotel Magmt 2nd Sem BTEUP syllabus for 2017.

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