{"id":29702,"date":"2025-04-14T18:02:23","date_gmt":"2025-04-14T12:32:23","guid":{"rendered":"https:\/\/www.inspirenignite.com\/mh\/325012-customer-service-skills-syllabus-for-travel-tourism-5th-sem-k-scheme-msbte-pdf\/"},"modified":"2025-04-14T18:02:23","modified_gmt":"2025-04-14T12:32:23","slug":"325012-customer-service-skills-syllabus-for-travel-tourism-5th-sem-k-scheme-msbte-pdf","status":"publish","type":"post","link":"https:\/\/www.inspirenignite.com\/mh\/325012-customer-service-skills-syllabus-for-travel-tourism-5th-sem-k-scheme-msbte-pdf\/","title":{"rendered":"325012: Customer Service Skills Syllabus for Travel & Tourism 5th Sem K Scheme MSBTE PDF"},"content":{"rendered":"

Customer Service Skills detailed Syllabus for Travel & Tourism (TR), K scheme PDF has been taken from the MSBTE<\/a> official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical\/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below. <\/p>\n

For all other MSBTE Travel & Tourism 5th Sem K Scheme Syllabus PDF, do visit MSBTE Travel & Tourism 5th Sem K Scheme Syllabus PDF Subjects<\/a>. The detailed Syllabus for customer service skills is as follows.<\/p>\n

Rationale<\/h4>\n

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
\"Get<\/a>.<\/p>\n

Course Outcomes:<\/h4>\n

Students will be able to achieve & demonstrate the following COs on completion of course based learning<\/p>\n

    \n
  1. Deploy Customer Service and Work Ethics in the Tourism Industry.<\/li>\n
  2. Identify the attributes required for Effective Customer Handling.<\/li>\n
  3. Design plans to build Customer Loyalty.<\/li>\n
  4. Use Technology in Serving Customers.<\/li>\n
  5. Apply various steps to Calm the Customer.<\/li>\n<\/ol>\n

    Unit I<\/h4>\n

    Importance of Customer Service in Tourism and Work Ethics 1.1\tRole of travel professional in Customer service in tourism. 1.2\tNeed and expectation of customer. 1.3\tWays to provide customer service. 1.4\tWork ethics. 1.5\tEthics towards job and company.\n<\/p>\n

    Suggested Learning Pedagogie<\/i>
    \nLecture Using Chalk-Board Industry Visit Demonstration Case Study Collaborative learning Lecture Using Chalk-Board Industry Visit Demonstration Case Study Collaborative learning\n<\/p>\n

    Unit II<\/h4>\n

    For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>.<\/p>\n

    Unit III<\/h4>\n

    Winning Customer Loyalty 3.1\tTips to provide exceptional Customer Service. 3.2\tSteps in delivering exceptional service. 3.3\tAfter sales service and support. 3.4\tProtecting interests of customers. 3.5\tMaintaining customer loyalty.\n<\/p>\n

    Suggested Learning Pedagogie<\/i>
    \nRole Play Video Demonstrations Presentations\n<\/p>\n

    Unit IV<\/h4>\n

    Customer Service and Technology 4.1\tBenefits of use of Internet and customer service. 4.2\tAvailable modes of communication. 4.3\tEmbracing technology to serve customers Telephone Email social media Live Chats Chat bots Online support Portal CRM.\n<\/p>\n

    Suggested Learning Pedagogie<\/i>
    \nPresentations Site\/Industry Visit Hands-on Demonstrations\n<\/p>\n

    Unit V<\/h4>\n

    For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>.<\/p>\n

    List of Experiments:<\/h4>\n
      \n
    1. * Role plays to understand the need and expectation of customer.<\/li>\n
    2. * Prepare poster on attributes for effective customer Service Skills.<\/li>\n
    3. Prepare and present steps used in delivering exceptional customer service skills.<\/li>\n
    4. *Preparation of PPT on given topic.<\/li>\n
    5. * Presentation of PPT.<\/li>\n
    6. * Role play on Handling customer complaints.<\/li>\n
    7. *Video on handling Customer service skills.<\/li>\n
    8. Report on the video of Customer service skills.<\/li>\n
    9. *Collect the information of Technology used in customer service skills.<\/li>\n
    10. * Report on the visit.<\/li>\n
    11. * Refer website of travel agency\/tour operation company and prepare a data base of various Technology mode used.<\/li>\n<\/ol>\n

      Self Learning<\/h4>\n<\/p>\n

      Assignment<\/i><\/p>\n

        \n
      1. Prepare an assignment on various technology tools used in Customer Service Skills. 2) Make a report on Do’s and Dont’s for calming upset customers. 3) Prepare a list of Customer phrases and Customer related language. 4) Prepare a chart on Body Language.<\/li>\n
      2. Prepare a report on various technology tools used in Customer Service Skills. 2) Make a report on Do’s and Dont for calming upset customers.. 3) Prepare a list of Customer phrases and Customer-related language. 4) Prepare a chart on Body Language.<\/li>\n<\/ol>\n

        Micro Project<\/i><\/p>\n

          \n
        1. Do mock practices on handling customer complaints on any five common situations found during interaction across the counter. 2) Visit a travel agency to find out information on CRM and submit the report.<\/li>\n<\/ol>\n

          Laboratory Equipment<\/h4>\n

          For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
          It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
          \"Get<\/a>.<\/p>\n

          Learning Materials<\/h4>\n
            \n
          1. Sunetra Roday, Archana Biwal, Vandana Joshi\tTourism Operations and Management\tOxford University Press, 2009, New Delhi<\/li>\n
          2. Gerald P. Jung\tA Practical guide to selling travel\tPrentice Hall, Englewood Cliffs, New Jersey, 1993<\/li>\n
          3. Philips G.Davidoff & Doris S.Davidoff\tSales and Marketing for Travel and Tourism\tPrentice Hall, 1994<\/li>\n
          4. Michael M.Cottman\tTourism Marketing\tVan Nostrand Reinhold, New York, 1989<\/li>\n
          5. Keshu Patnaik\tWhat Customers really want\tLotus Press, New Delhi, 2008<\/li>\n<\/ol>\n

            Learning Websites<\/h4>\n
              \n
            1. http:\/\/www.unwto.org\/global-code-of-ethics-for-tourism\tEthics in tourism<\/li>\n
            2. https:\/\/www.business.qld.gov.au\/industries\/hospitality-touri sm-sport\/tourism\/business-development-operations\/tourism-cus tomer-service\tEffective customer service<\/li>\n
            3. https:\/\/www.flowlu.com\/crm-guide\/role-of-crm-in-travel-and-t ourism-industry\/\tRole of CRM in Tourism Industry<\/li>\n
            4. https:\/\/www.ksl-training.co.uk\/free-resources\/customer-servi ce\/how-to-improve-customer-service\/\tEffective Customer handling<\/li>\n
            5. https:\/\/hbr.org\/2023\/03\/using-technology-to-create-a-better-customer-experience\tTechnology and customer service skills<\/li>\n<\/li>\n<\/ol>\n

              For detail Syllabus of all other subjects of Travel & Tourism, K scheme do visit Travel & Tourism 5th Sem Syllabus for K scheme<\/a>.<\/p>\n

              For all Travel & Tourism results, visit MSBTE Travel & Tourism all semester results<\/a> direct links.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Customer Service Skills detailed Syllabus for Travel & Tourism (TR), K scheme PDF has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, […]<\/p>\n","protected":false},"author":2351,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[119,171],"tags":[],"class_list":["post-29702","post","type-post","status-publish","format-standard","hentry","category-5th-sem-msbte","category-tr"],"_links":{"self":[{"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/posts\/29702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/users\/2351"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/comments?post=29702"}],"version-history":[{"count":0,"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/posts\/29702\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/media?parent=29702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/categories?post=29702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inspirenignite.com\/mh\/wp-json\/wp\/v2\/tags?post=29702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}