{"id":28541,"date":"2025-04-13T11:57:33","date_gmt":"2025-04-13T06:27:33","guid":{"rendered":"https:\/\/www.inspirenignite.com\/mh\/322004-soft-skills-in-tourism-syllabus-for-travel-tourism-2nd-sem-k-scheme-msbte-pdf\/"},"modified":"2025-04-13T11:57:33","modified_gmt":"2025-04-13T06:27:33","slug":"322004-soft-skills-in-tourism-syllabus-for-travel-tourism-2nd-sem-k-scheme-msbte-pdf","status":"publish","type":"post","link":"https:\/\/www.inspirenignite.com\/mh\/322004-soft-skills-in-tourism-syllabus-for-travel-tourism-2nd-sem-k-scheme-msbte-pdf\/","title":{"rendered":"322004: Soft Skills in Tourism Syllabus for Travel & Tourism 2nd Sem K Scheme MSBTE PDF"},"content":{"rendered":"

Soft Skills in Tourism detailed Syllabus for Travel & Tourism (TR), K scheme PDF has been taken from the MSBTE<\/a> official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical\/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below. <\/p>\n

For all other MSBTE Travel & Tourism 2nd Sem K Scheme Syllabus PDF, do visit MSBTE Travel & Tourism 2nd Sem K Scheme Syllabus PDF Subjects<\/a>. The detailed Syllabus for soft skills in tourism is as follows.<\/p>\n

Rationale<\/h4>\n

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
\"Get<\/a>.<\/p>\n

Course Outcomes:<\/h4>\n

Students will be able to achieve & demonstrate the following COs on completion of course based learning<\/p>\n

    \n
  1. Apply the technique of providing effective customer service.<\/li>\n
  2. Identify the needs of different customers.<\/li>\n
  3. Identify the attributes required for good customer service.<\/li>\n
  4. Use the interpersonal and leadership skills at workplace.<\/li>\n
  5. Use effectively various communication skills to handle customer.<\/li>\n<\/ol>\n

    Unit I<\/h4>\n

    Customer Service Orientation 1.1\tDeveloping self confidence. 1.2\tProduct knowledge – Destinations – tour options – Know your company – Know other competitors and product . 1.3\tSWOT analysis, further implementation 1.4\tTour booking conditions. 1.5\tExceeding customers\u00e2\u20ac\u2122 expectations. 1.6\tPositive language.
    Suggested Learning Pedagogy\tDemonstration Video Demonstrations Role Play\n<\/p>\n

    Unit II<\/h4>\n

    For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>.<\/p>\n

    Unit III<\/h4>\n

    Importance of Customer Service and Good Customer Service 3.1\tCustomer Service: Meaning, importance. 3.2\tRules for good customer service: Good Listener, apology, give more than expected, get regular feedback, treat employees well. 3.3\tWays to provide customer service. 3.4\tExceptional Customer Service. 3.5\tTips to effective Customer Service. 3.6\tAttributes required for good service: Personality, First Impression, Fluency in language, Speaking in customer language , Personal Grooming, Personal Hygiene.
    Suggested Learning Pedagogy\tImproved Lecture Method Group Assignments Report Writing Seminar Video Demonstrations\n<\/p>\n

    Unit IV<\/h4>\n

    Interpersonal Skills and Leadership 4.1\tInterpersonal skills: Dealing with Seniors, colleagues, juniors, customers, suppliers, contractors. 4.2\tLeadership. Improved Lecture Method Group Assignments Report Writing seminars
    Suggested Learning Pedagogy Video Demonstrations Field visit\n<\/p>\n

    Unit V<\/h4>\n

    For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>.<\/p>\n

    Practical \/ Tutorial Experiences<\/h4>\n
      \n
    1. * Package explaining Interaction across the counter: (Any 2 Role Plays by each student)<\/li>\n
    2. * Collect and compare the any one destination package for different travel agencies.<\/li>\n
    3. * Prepare an assignment on different types of customers and their characteristics.<\/li>\n
    4. * Visit or meet at least 3 other department students or staff, interact with them, and ask about their interest\/reason for travel.<\/li>\n
    5. *Prepare an assignment on the importance of customers in the tourism industry<\/li>\n
    6. * Role play on customer service and demo on body language, grooming, and effective communication.<\/li>\n
    7. * Organise department-level programs\/functions and assign different tasks to students.<\/li>\n
    8. Prepare a report on organized function and write a note on the qualities of the Leader.<\/li>\n
    9. * Do mock practices of telephone skills required for customer satisfaction<\/li>\n
    10. * Prepare and present a presentation on any one state of the country.<\/li>\n
    11. *Do a mock practice to convince customers with positive discussion.<\/li>\n
    12. Do mock practices of telephone skills required for online sales.<\/li>\n

      Note : Out of above suggestive LLOs – \t‘*’ Marked Practicals (LLOs) Are mandatory. \tMinimum 80% of above list of lab experiment are to be performed. \tJudicial mix of LLOs are to be performed to achieve desired outcomes.\n<\/ol>\n<\/p>\n

      Micro Project \/ Self Learning<\/h4>\n<\/p>\n

      Micro project<\/i><\/p>\n