{"id":28243,"date":"2025-04-13T11:45:59","date_gmt":"2025-04-13T06:15:59","guid":{"rendered":"https:\/\/www.inspirenignite.com\/mh\/322321-foundation-of-front-office-operations-syllabus-for-hotel-management-catering-technology-2nd-sem-k-scheme-msbte-pdf\/"},"modified":"2025-04-13T11:45:59","modified_gmt":"2025-04-13T06:15:59","slug":"322321-foundation-of-front-office-operations-syllabus-for-hotel-management-catering-technology-2nd-sem-k-scheme-msbte-pdf","status":"publish","type":"post","link":"https:\/\/www.inspirenignite.com\/mh\/322321-foundation-of-front-office-operations-syllabus-for-hotel-management-catering-technology-2nd-sem-k-scheme-msbte-pdf\/","title":{"rendered":"322321: Foundation of Front Office Operations Syllabus for Hotel Management & Catering Technology 2nd Sem K Scheme MSBTE PDF"},"content":{"rendered":"

Foundation of Front Office Operations detailed Syllabus for Hotel Management & Catering Technology (HM), K scheme PDF has been taken from the MSBTE<\/a> official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical\/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below. <\/p>\n

For all other MSBTE Hotel Management & Catering Technology 2nd Sem K Scheme Syllabus PDF, do visit MSBTE Hotel Management & Catering Technology 2nd Sem K Scheme Syllabus PDF Subjects<\/a>. The detailed Syllabus for foundation of front office operations is as follows.<\/p>\n

Rationale<\/h4>\n

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
\"Get<\/a>.<\/p>\n

Course Outcomes:<\/h4>\n

Students will be able to achieve & demonstrate the following COs on completion of course based learning<\/p>\n

    \n
  1. Identify the duties and responsibilities of Front Office staff<\/li>\n
  2. Handle the reservation request smoothly<\/li>\n
  3. Recognize the registration process applicable for the various categories of guest<\/li>\n
  4. Apply the desirable procedure for dealing with sundry guest services<\/li>\n
  5. Use of the glossary terms in day to day operations<\/li>\n<\/ol>\n

    Unit I<\/h4>\n

    Guest cycle and Job Descriptions 1.1\tGuest Cycle: Importance of Guest Cycle, Stages of Guest Contact in Hotel 1.2\tJob description of Assistant Front Office Manager, Reservation Manager, Front office Assistant (Receptionist, Reservationist and Informationist), Bell Captain, Bell boys
    Suggested Learning Pedagogy \tPresentations Chalk-Board\n<\/p>\n

    Unit II<\/h4>\n

    For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>.<\/p>\n

    Unit III<\/h4>\n

    Guest Registration 3.1\tBasic Check – in activities: Preparing for the guest arrival in reception section – Receiving, welcoming and greeting guest, Systems of registration: Manual, Semi-Automatic, Automatic, Express check in system. Self Check In 3.2\tRules of the house for the guests. Handling Blacklisted guests. 3.3\tRegistration procedure for various categories of guests: FIT, WalkIn, Scanty Baggage, Foreigner (C form), Early Check-in, Black listed guest, Skippers, VIP (Categories and handling the VIP\u00e2\u20ac\u2122s), SPATT\u00e2\u20ac\u2122S, Groups and Crew Arrivals 3.4\tRooming and Escorting the guest. 3.5\tNotification and updating the records and registers, Notifying Noshows. 3.6\tCriteria for taking the advance 3.7\tNew technologies in hotel for handling guest arrivals.
    Suggested Learning Pedagogy Video Demonstrations Presentations Role Play Chalk-Board Hands-on\n<\/p>\n

    Unit IV<\/h4>\n

    Bell Desk & Guest Sundry Services 4.1\tBell Desk: Importance and functions of Bell Desk, Equipment at bell desk, Co – ordination of bell desk with other departments, Handling of luggage- FIT and Group (during check-in & check-out). 4.2\tSundry Guest Services: Paging (Methods Involved), Message handling, Wake up call, Mail handling, Room Change, Left Luggage Procedure, Valet service. 4.3\tHandling Information: Providing information about the cultural background of the city, places of tourist interest, dance, music. 4.4\tNew trends in handling sundry guest services
    Suggested Learning Pedagogy Video Demonstrations Presentations Flipped Classroom Chalk-Board\n<\/p>\n

    Unit V<\/h4>\n

    For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>.<\/p>\n

    Practical \/ Tutorial Experiences<\/h4>\n
      \n
    1. Demonstarte the stages of guest contact with the hotel<\/li>\n
    2. Draft the duties and responsibilities of the Front Office Staff as per location,category and size of the hotel assigned<\/li>\n
    3. Recognize various reservtions. modes, sources, and types of<\/li>\n
    4. Handle reservation request in person, on the telephone, and through correspondence, intersell agencies *<\/li>\n
    5. Practice the Group booking and Process the prearrival formalities for various types of guest *<\/li>\n
    6. Role Play for welcoming, registration , assigning of keysand luggage handling for FIT guests (Free Individual Traveller) .*<\/li>\n
    7. Perform the arrival procedure of walk-in guest and scanty baggage guests.*<\/li>\n
    8. Perform the arrival procedure for foreign guests and VIP guests. *<\/li>\n
    9. Role play on Group and crew arrival. *<\/li>\n
    10. Role play for handling messages.*<\/li>\n
    11. Demonstrate the systems of paging guests.<\/li>\n
    12. Role-plays for giving the wake-up call to the guests and handling mail.*<\/li>\n
    13. Perform the left luggage procedure.*<\/li>\n
    14. Role play for room change procedure.*<\/li>\n
    15. Quiz on glossary terms in day-to-day front office operations.*<\/li>\n

      Note : Out of above suggestive LLOs – \t‘*’ Marked Practicals (LLOs) Are mandatory. \tMinimum 80% of above list of lab experiment are to be performed. \tJudicial mix of LLOs are to be performed to achieve desired outcomes.\n<\/ol>\n<\/p>\n

      Micro Project \/ Self Learning<\/h4>\n<\/p>\n

      Micro project<\/i><\/p>\n