{"id":28236,"date":"2025-04-13T11:45:40","date_gmt":"2025-04-13T06:15:40","guid":{"rendered":"https:\/\/www.inspirenignite.com\/mh\/321316-basic-front-office-syllabus-for-hotel-management-catering-technology-1st-sem-k-scheme-msbte-pdf\/"},"modified":"2025-04-13T11:45:40","modified_gmt":"2025-04-13T06:15:40","slug":"321316-basic-front-office-syllabus-for-hotel-management-catering-technology-1st-sem-k-scheme-msbte-pdf","status":"publish","type":"post","link":"https:\/\/www.inspirenignite.com\/mh\/321316-basic-front-office-syllabus-for-hotel-management-catering-technology-1st-sem-k-scheme-msbte-pdf\/","title":{"rendered":"321316: Basic Front Office Syllabus for Hotel Management & Catering Technology 1st Sem K Scheme MSBTE PDF"},"content":{"rendered":"

Basic Front Office detailed Syllabus for Hotel Management & Catering Technology (HM), K scheme PDF has been taken from the MSBTE<\/a> official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical\/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below. <\/p>\n

For all other MSBTE Hotel Management & Catering Technology 1st Sem K Scheme Syllabus PDF, do visit MSBTE Hotel Management & Catering Technology 1st Sem K Scheme Syllabus PDF Subjects<\/a>. The detailed Syllabus for basic front office is as follows.<\/p>\n

Rationale<\/h4>\n

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
\"Get<\/a>.<\/p>\n

Course Outcomes:<\/h4>\n

Students will be able to achieve & demonstrate the following COs on completion of course based learning<\/p>\n

    \n
  1. Categorize and Classify types of hotels<\/li>\n
  2. Demonstrate the qualities and etiquettes to become a good receptionist<\/li>\n
  3. Apply product knowledge to handle the inquiries<\/li>\n
  4. Use the selling aids Brochures and tariff cards. Handle and identify new technologies in telephones<\/li>\n<\/ol>\n

    Unit I<\/h4>\n

    The Hotel Industry 1.1\tOrigin, growth and development of hotel Industry: Western and Indian 1.2\tClassification of Hotels-Size, Location, Categories, Length of stay, Chains, Ownership, Independent. Franchise\/Affiliate 1.3\tEmerging trends in hotel industry: Bed and breakfast, Boutique, Service Apartment, Ecotels, Oyo hotels\/rooms, Capsule hotels, Zostel 1.4\tDifferent Departments in hotels and organizational structure of hotels (small, medium and large)
    Suggested Learning Pedagogy \tVideo Demonstrations Chalk-Board Site\/Industry Visit\n<\/p>\n

    Unit II<\/h4>\n

    For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>.<\/p>\n

    Unit III<\/h4>\n

    Hotel Product and Tariff 3.1 Types of guests – Baby boomers, Corporate, FIT, FFIT, Gen Z, GIT, Health and wellness seekers, Millennial, VIP, Specially Challenged. Rules of the house for the guests 3.2 Types of rooms and services ,Food plans\/meal plans 3.3 Type of Room Rates, Discounts Offered and Packages, GST applicable 3.4 Use of Brochure and Tariff card
    Suggested Learning Pedagogy \tVideo Demonstrations Hands-on Role Play Case Study\n<\/p>\n

    Unit IV<\/h4>\n

    The Telephone Department 4.1\tImportance and basic functions of Telephone Department, Role and Responsibilities of Telephone handling staff. 4.2\tRules for telephonic techniques 4.3\tTypes of calls (Internal & external), Screening, holding and transfer of calls. 4.4\tNew Technologies in telephones
    Suggested Learning Pedagogy \tVideo Demonstrations Role Play Hands-on\n<\/p>\n

    Unit V<\/h4>\n

    For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>.<\/p>\n

    Practical \/ Tutorial Experiences<\/h4>\n
      \n
    1. Classification of hotels (Observe the video clips of hotels)<\/li>\n
    2. Identify the hotels on basis of logos of international and Domestic hotels (Observe the video clips\/Pictures of Logos of Hotels)<\/li>\n
    3. Grooming standards for the Front office staff (Observe and Practice)<\/li>\n
    4. Social Skills (posture, expression, eye contact, speech and non- verbal speech elements) with respect to guest and employees (Observe and practice)<\/li>\n
    5. Identify the furniture, fixtures, and equipment used in the front office also prepare and handle equipment for work\/ shifts.<\/li>\n
    6. Identify types of rooms available in hotel as a product (Observe videos and pictures).<\/li>\n
    7. Types of guest visiting hotel (Roleplay)<\/li>\n
    8. Inform different meal plans (Perform mock to present brochure and tariff cards to the guests)<\/li>\n
    9. Telephone manners and techniques adopted in hotels (Perform mock).<\/li>\n
    10. Internal and external telephone calls.<\/li>\n
    11. Practice Screening the call, holding the call, transferring the call.<\/li>\n
    12. Information about the hotel facilities (Practice on telephone & in person).<\/li>\n
    13. Information about the City (Practice on telephone and in person)<\/li>\n
    14. Role play the various telephone calls received in hotel and use alphabetical codes during telephonic conversation.<\/li>\n
    15. Role plays to handle guest coming in hotel.<\/li>\n

      Note : Out of above suggestive LLOs – \t‘*’ Marked Practicals (LLOs) Are mandatory. \tMinimum 80% of above list of lab experiment are to be performed. \tJudicial mix of LLOs are to be performed to achieve desired outcomes.\n<\/ol>\n<\/p>\n

      Micro Project \/ Self Learning<\/h4>\n<\/p>\n

      Micro project<\/i><\/p>\n