PPC704: Total Quality Management & Economics Syllabus for PP 7th Sem 2019 Pattern Mumbai University

Total Quality Management & Economics detailed syllabus scheme for Printing & Packaging Technology (PP), 2019 regulation has been taken from the University of Mumbai official website and presented for the Bachelor of Engineering students. For Course Code, Course Title, Test 1, Test 2, Avg, End Sem Exam, Team Work, Practical, Oral, Total, and other information, do visit full semester subjects post given below.

For all other Mumbai University Printing & Packaging Technology 7th Sem Syllabus 2019 Pattern, do visit PP 7th Sem 2019 Pattern Scheme. The detailed syllabus scheme for total quality management & economics is as follows.

Total Quality Management & Economics Syllabus for Printing & Packaging Technology BE 7th Sem 2019 Pattern Mumbai University

Course Objectives:

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
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Course Outcomes:

At the end of the course, learners should be able to;

1. Enlist various principles of TQM
2. Implement various philosophies of TQM
3. Use statistical approach for quality control
4. List and explain various TQM Tools
5. Explain importance of ISO and quality systems
6. Implement quality tools for continuous improvement.

Module 1

Introduction Introduction – Need for quality – Evolution of quality – Definitions of quality – Dimensions of product and service quality – Basic concepts of TQM – TQM Framework-Barriers to TQM – Quality statements – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, and Customer retention – Costs of quality. 04

Module 2

Principles and Philosophies Leadership – Strategic quality planning, Quality Councils – Employee involvement -Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen -Supplier partnership – Partnering, Supplier selection, Supplier Rating. Overview of the contributions of Deming, Juran Crosby, Feigenbaum, Ishikawa, Taguchi techniques 07

Module 3

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdf platform to make students’s lives easier.
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Module 4

Quality Systems Need for ISO 9000 – ISO 9001-2015 Quality System – Elements, Documentation, Quality Auditing – QS 9000 – ISO 14000 – Concepts, Requirements and Benefits – TQM Implementation in manufacturing and service sector 05

Reference Books:

1. James R. Evans and William M. Lindsay, The Management and Control of Quality, 8th Edition, First Indian Edition, Cengage Learning, 2012
2. Suganthi. L and Anand Samuel, Total Quality Management, Prentice Hall (India) Pvt. Ltd., 2006
3. Janakiraman. B and Gopal .R.K., Total Quality Management – Text and Cases, Prentice Hall (India) Pvt. Ltd., 2006
4. Dale H.Besterfield et al, Total Quality Management, Third edition, Pearson Education (First Indian Reprints 2004)

For detail syllabus of all other subjects of Printing & Packaging Technology (PP) 7th Sem 2019 regulation, visit PP 7th Sem Subjects syllabus for 2019 regulation.