IT505SE-02: It Service Management Syllabus for IT 5th Sem 2019-20 DBATU (Elective-IV)

It Service Management detailed syllabus scheme for Information Technology (IT), 2019-20 onwards has been taken from the DBATU official website and presented for the Bachelor of Technology students. For Subject Code, Course Title, Lecutres, Tutorials, Practice, Credits, and other information, do visit full semester subjects post given below.

For 5th Sem Scheme of Information Technology (IT), 2019-20 Onwards, do visit IT 5th Sem Scheme, 2019-20 Onwards. For the Elective-IV scheme of 5th Sem 2019-20 onwards, refer to IT 5th Sem Elective-IV Scheme 2019-20 Onwards. The detail syllabus for it service management is as follows.

It Service Management Syllabus for Information Technology (IT) 3rd Year 5th Sem 2019-20 DBATU

Course Objectives:

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Course Outcomes:

After learning the course the students should be able:

1. To identify IT services as a means to provide functionality and value to customers
2. To describe the needs and targets of the different stakeholders (service providers, customers, suppliers/partners) in the services value chain.
3. To demonstrate the value of a service management framework
4. To explain the service management processes for given customers
5. To select the appropriate tools to support a given designed service management solution.

Unit I

IT Infrastructure: Introduction, challenges in IT Infrastructure Management, Design Issues of IT organizations and IT Infrastructure, IT System Management Process, IT Service Management Process, Information System Design Process

Unit II

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Unit III

Service Support Process: Configuration Management, Incident Management, Problem Management, Change Management and Release Management

Unit IV

Storage Management: Storage, Backup, Archive and Retrieve, Disaster Recovery, Space Management, Database and Application Protection and Data Retention

Unit V

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Unit VI

Case Studies on how IT Service Management and ITIL processes make IT efficient and save cost for organizations.

Text Books:

1. Phalguni Gupta, Surya Prakash and Umarani Jayaraman, ITInfrastructure and Its Management, Tata McGraw-Hill Education

Reference Book:

1. W. Ronald Hudson, Ralph C. G. Haas, Waheed Uddin, Infrastructure Management: Integrating Design, Construction, Maintenance, Rehabilitation, and Renovation, McGraw-Hill, 1997
2. Anita Sengar, ITInfrastructure Management, 2nd Edition, S.K. Kataria and Sons, 2009

For detail syllabus of all subjects of Information Technology (IT) 5th Sem 2019-20 onwards, visit IT 5th Sem Subjects of 2019-20 Onwards.