Revenue and Quality Management detailed Syllabus for Hotel Management & Catering Technology (HM), K scheme PDF has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below.
For all other MSBTE Hotel Management & Catering Technology 5th Sem K Scheme Syllabus PDF, do visit MSBTE Hotel Management & Catering Technology 5th Sem K Scheme Syllabus PDF Subjects. The detailed Syllabus for revenue and quality management is as follows.
Rationale
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Course Outcomes:
Students will be able to achieve & demonstrate the following COs on completion of course based learning
- Formulate the room tariff of hotel guest rooms
- Implement the practices in Revenue management in hotels
- Incorporate the total quality management approach to the services rendered to guests
- Plan and process the training program to various employees in hotels/front office.
Unit I
Room Tariff 1.1 Tariff structure-Room Tariff, Basis of charging, Meal Plans, Room Tariff Fixation-Check in Check out basis, Twenty-four hours basis, Emerging trends in Check-In Check out basis, On the basis of competitors rate, Day rate, Inclusive and Non inclusive rates, 1.2 Factors determining room rate-Cost based Pricing-Rule of the thumb approach , Hubbart’s Formula Market based pricing Bottom – up approach, Upside down method Operating cost approach, Room rate based on square foot age, Rooms rate for long term lets Calculation of rates for functional rates
Suggested Learning Pedagogie
Presentations Collaborative learning Case Study
Unit II
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Unit III
Managing Quality Guest Services 3.1 Importance of Hospitality, Guests’ perception of quality, Features of Quality Introduction to Total Quality ManagementHistory of Quality Management, Definition of TQM, Implementing guest service, Gap in Quality Services 3.2 Practices in Total Quality Management, Japanese S- Practice, Business Process , Re-Engineering, Quality control circles, Kaizen, Benchmarking, Fool Proof Poke – yoke, Benefits of TQM Comment cards
Suggested Learning Pedagogie
Flipped Classroom Case Study Cooperative Learning
Unit IV
Training for Hospitality 4.1 Training – Learning Needs ,Training objectives, Developing Orientation program -Overview of hotel, Employee handbook, policy and procedure manual, Introduction to the front office staff Training Program-Task Detailing, Preparing step by step procedures Training Process-Preparation and Deliver, Training methods – The Telling Method, The Showing Method , The Doing Method , Commercial videos, Distance learning, Follow up Cross Training ,Developing the Trainer 4.2 Guest service training, Guest complaints, Excellence in hospitality, Managing stress, Decision making, Team building Conflict management
Suggested Learning Pedagogie
Presentations Flipped Classroom Role Play
List of Experiments:
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Self Learning
Assignment
- Search on search engine at least 10 On line travel agency and submit report
- Identify at least 10 as a front officer manger the moments of truth for the guest in hotels and submit report
- Visit a front office of 3 hotel and compare their Number of rooms, facilities and services offered, rack rates, Week day and week rates, Package rates and report
- Visit the hotel front office and converse with the front office manager about the strategies for revenue management
- Visit the hotel and observe how the quality services are provided to the guest and submit report in online mode
Industry Expert Guest Lecture
- Invite an Industry expert (front office manager) of hotel to give an insight on Revenue management and students will report
- Invite a Industry expert training manager of hotel to deliver a lecture on Training process adopted in their organization and give the feedback using various techniques
Micro Project
- Develop a training process assigned by general manager to train the identified employees of front office department Suggest promotional add on facilities in hotels and present in class
- Solve case studies on tariff fixation related to room tariff
- Design the credit control policy for various modes of bill settlement
- Develop a scenario relating to potential hotel business that allows you to apply the four principles that are important in market code allocations and present in class
- Develop and analyze the important step in planning process in strategy statement for quality services and submit it online mode
- Create a service management program at the various stages of guest cycle
- Interpret case studies on Total Quality Management in hotels
- Describe the orientation and training you have received as a trainee in the hotel. And as a manger which other points you will incorporate and present using power point presentation
- Prepare a mock training session on how to checkout a guest of a hotel room. Incorporate the four step training method into your training session. Also evaluate your success in delivering training session .Perform the role play
- Perform a skit for the hotel employees depicting quality services to be delivered to wow the guest .Make a video and upload in your college website and social media
Laboratory Equipment
- Furniture: Upholstered sofa set with coffee table,3+2+2 sitting capacity sofa, Standard size reception desk, Bell desk table, All
- Computers: Processor IV,Windows 10 updated.Printers : Having scanning and printing facility All
- Telephone with intercom system, All
Learning Materials
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier..
Learning Websites
- https://vuniversity.in/total-quality-management/ Total Quality Managemnt
- https://bwhotelier.com/ Assignments , microprojects
- thehotelschool.com/what-is-hotel-management-training Training
- https://epgp.inflibnet.ac.in/epgpdata/uploads/epgp_content/S 001827/P001829/M029316/ET Tarriff structre
- https://www.altexsoft.com/blog/hotel-revenue-management-so lutions-best-practices-revenue-managers-role Revenue Management
For detail Syllabus of all other subjects of Hotel Management & Catering Technology, K scheme do visit Hotel Management & Catering Technology 5th Sem Syllabus for K scheme.
For all Hotel Management & Catering Technology results, visit MSBTE Hotel Management & Catering Technology all semester results direct links.