Travel Agency Management detailed Syllabus for Travel & Tourism (TR), K – scheme has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below.
For all other MSBTE 3rd Sem Syllabus K – Scheme Travel & Tourism, do visit MSBTE 3rd Sem Syllabus K – Scheme Travel & Tourism Subjects. The detailed Syllabus for travel agency management is as follows.
Rationale
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Course Outcomes:
Students will be able to achieve & demonstrate the following COs on completion of course based learning
- Identify the travel agent, tour operator and list the qualities of a travel personnel.
- Offer travel related services to customer.
- Establish a simulated travel agency and delineate its operational structure at both organizational and departmental levels.
- Plan sources of income for travel agency.
- Plan the infrastructure set up required for starting a travel agency
Unit I
Travel Business 1.1 Travel agent and Tour Operator;- Define Travel Agent, Travel consultant, and Tour Operator, Meaning and definition of Travel Agency, Administrative structure of travel agency, Difference between Tour operator and Travel Agent. 1.2 Types and Forms of Travel Agency Business: Travel Business organizations Proprietorship, Partnership, Corporation.Franchisee. 1.3 Classification Based on the Nature of Function; Retail Travel agency, Wholesale Travel Agency, Implant Travel Agency. 1.4 Classification Based on the Size of Business; Small Scale Travel Agency, Medium Scale Travel Agency, Large Scale Travel Agency. 1.5 Classification Based on Business Model; Offline Travel Agency, Online Travel Agency. 1.6 Types and Forms of Tour Operators: Inbound Tour Operators, Outbound Tour Operators, Domestic Tour Operators, Ground Operators, Specials interest Tour operator for eg. Adventure, Religious. 1.7 Managerial skills in Tourism:qualities of Travel personnel, Managerial skills: Planning, Organizing, Controlling, Financial Management, Decision Making, Problem solving, Communication, Team Management Forecasting, Presentation Skills, HRD Management Case Study Lecture Using Chalk-Board Site/Industry Visit Demonstration
Unit II
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Unit III
Departments in Travel Agency 3.1 Reception Functions, Welcome to clients, maintain visitors register, operate telephone, Guide and help to clients, Maintain record of incoming and outgoing letter 3.2 Reservation Department: Collection of travel details / Basic information from customer Air Ticketing – Functions, Searching flights and Lowest fare , Domestic and International Tickets booking, maintain record of booking, coordinates with Accounts and Tour operation Team. ? Railways Reservation: Checking availability, giving options and finding connecting train Tickets booking, maintain record of booking co-operate with Accounts and Tour operation Team. Bus / Car Rentals: Bus and car booking, Organizing Pick-up and drop, booking of sightseeing, searching, maintain record of booking co-operate with Accounts and Tour operation Team 3.3 Tour Operation department Role and Functions, Pre tour Operation, Negotiation with suppliers, developing relationship with suppliers, Itinerary Planning and Product Designing, Tour Costing, Hotel Booking, Tickets Reservation. Post Tour Operation functions: coordination with Guide and Escort ,co-operate with all department, Feedback and implementation. Documentation Department: cooperate with all departments and assist the clients for application of passport, visa, Insurance, and follow online procedure, foreign exchange. 3.4 Sales and Marketing Department and Functions , Sub Department- Domestic Tour Package, International Tour Package, MICE, Advertisement. Public Relation Indoor sales Functions , Attend tourist enquires on counter Direct, on phone, by email, other Filling up tour enquires forms, giving quotations, follow-up answering clients question, pass the enquiry form to operations team for confirming booking, co-operate with Accounts and Tour operation Team ,preparation of sales report, Filling feedback form Outdoor Sales Functions , Taking appointment of clients, develop relationship with clients, visit on time ,preparation of presentation, Presentation of Package Filling Up tour enquires form, giving quotations, follow-up answering clients question, pass the enquiry form to operations team for confirming booking, co-operate with Accounts and Tour operation Team for preparation of sales report ,Analyze feedback form 3.5 Other departments and functions, HRD Department: Organizing Training and Workshop, and setting and following the Procedure of recruitment of staff, Accounts Department : Handle all financial Transaction, preparation and maintain record, Preparation of Profit and loss Accounts, Preparation of Vouchers. Customer Service Department Functions, (CSD) Handling complaints of clients, solving problems of clients maintain, records, giving feedback to other department Maintenance Department : Maintain all Infrastructure of Office Administration Design rules and regulation to maintain discipline, Taking meeting, Planning, controlling etc. Site/Industry Visit Lecture Using Chalk-Board Role Play Demonstration
Unit IV
Sources of Income and Travel Terminology 4.1 Sources of Income: Commission Hotel Booking, International Air Tickets, Domestic and International Package Tours, Travel Insurance, Bus Tickets, cruises. Ancillary services taken by client on tour. Service charges: Domestic Air Tickets, Rail Tickets, Passport, Visa, foreign exchange, Car rentals. Incentive: Hotel booking, air ticketing etc 4.2 Travel agency Terminology: PSA, GSA, FIT, GIT, TKT, DND, FAM tour, Promotional fares, Apex fares, Gross Rate, Net Rate, Surcharge, Charter flights, Overbooking, Confirmation, TAC, Check in, Check out, Cancellation, Off Season , Season, High Season, All inclusive, Full board Agreement ,Booking reservation, Meal Plans: EP, CP,MAP, AP. Hands-on Demonstration Lecture Using Chalk-Board Site/Industry Visit
Unit V
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Suggested Micro Project / Assignment
Micro project
- Gather and analyze the information on IATA-approved agents in Maharashtra.
- Prepare Video of mock practices for various department in Travel Agency.
Assignment
- Make collage of various Travel Agency advertisement in various e-newspaper.
- Prepare List of Car rental operators in Mumbai City.
- Visit Library and prepare list of book related with Travel Agency Management.
- Search online various Travel Agency classify them and prepare data base.
Laboratory Equipment
- Tablet PC: 11.00-inch touchscreen display offering a resolution of 2,160×1,440 pixels. with 8GB of RAM. All
- Travel agency office setup ( 30 sq. meter) All
Learning Materials / Books
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
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Learning Websites & Portals
- https://www.mtdc.co/en/ Maharashtra Tourism Development Cooperation
- https://tourism.gov.in/travel-trade Ministry of Tourism: Tour Operator
- https://iato.in/members/lists The Indian Association of Tour Operators (IATO)
- https://www.irctc.co.in/nget/train-search Indian Railways
- https://www.iata.org/en/services/travel-agency-program/tids/ application/ IATA Application Requirements
For detail Syllabus of all other subjects of Travel & Tourism, K – scheme do visit Travel & Tourism 3rd Sem Syllabus for K – scheme.
For all Travel & Tourism results, visit MSBTE Travel & Tourism all semester results direct links.