323324: Hotel Front Office Management Syllabus for Travel & Tourism 3rd Sem K – Scheme MSBTE

Hotel Front Office Management detailed Syllabus for Travel & Tourism (TR), K – scheme has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below.

For all other MSBTE 3rd Sem Syllabus K – Scheme Travel & Tourism, do visit MSBTE 3rd Sem Syllabus K – Scheme Travel & Tourism Subjects. The detailed Syllabus for hotel front office management is as follows.

Rationale

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
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Course Outcomes:

Students will be able to achieve & demonstrate the following COs on completion of course based learning

1. Identify the departments and functions of front office department.
2. Assists in duties and responsibilities of front office department.
3. Plan the guests life cycle stages
4. Reserve rooms as per the guests request.
5. Use various channels and sources of reservations.

Unit I

Introduction to Front Office 1.1 Introduction to Front Office : An overview of the Front Office Department. 1.2 Importance of Front Office in Hotel . 1.3 Sections and Layout of the Front Office and their Importance. 1.4 Front Office Organization Organizational Chart ( Large, Medium and Budget, hotels) . 1.5 Duties and Responsibilities of Various Front Office Personnel. 1.6 Work shifts in Front Office. 1.7 Essential Attributes of a Front Office Professional. Presentations Lecture Using Chalk-Board Video Demonstrations

Unit II

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Unit III

Basic Knowledge for Front Office Personnel 3.1 Different Types of Rooms, Numbering of Rooms , Basis of Charging a Guest. 3.2 Meal Plan, Room Rates, Discounts and Policy . 3.3 Brochure, Designing & Tariff Card . 3.4 Reservation Process: FIT, VIP, Business Traveler, GIT, Domestic & International, Crew, Corporate, Blacklisted Guests. 3.5 Guest Cycle – The Guest Cycle, Stages of Guest Cycle (Pre-Arrival, Arrival, Occupancy, Departure, Post Departure). Flipped Classroom Lecture Using Chalk-Board Video Demonstrations

Unit IV

Room Reservation 4.1 Functions of Reservation, Channels of Reservation. 4.2 Sources of Reservation: FIT, FFIT, Group, Travel Agents, Airlines, Corporate. 4.3 Types of Reservation- Guaranteed Reservations & Non-Guaranteed Reservations Reservation Systems. 4.4 Central Reservation Systems, Global Distribution Systems, Inter-sell Agencies, Property Direct, Reservations through the Internet. 4.5 Computerized Reservation System, Future Blocks . Lecture Using Chalk-Board Video Demonstrations Collaborative learning

Unit V

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
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Suggested Micro Project / Assignment

Micro project

• Prepare a model for front office department’s. Gather the information on various software used in the front office.

Assignment

• 1. Prepare a collage of various types of rooms and upload it on social media. 2. Prepare a list of duties and responsibilities of front office staff (Use library resources.) 3. Prepare a report on online software and demonstrate it to the class. 4. Compile procedure for the calculation of room rates.

Laboratory Equipment

1. core i3(6 gen)/4GB/1tbHDD/windows 10/ monitor with camera , mouse, 0 All
2. Samsung India Electronics Pvt. Ltd. 109 Cm (43 Inches) 4K Ultra Hd Smart Led Tv Ua43Au7700Klxl All

Learning Materials / Books

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
.

Learning Websites & Portals

1. https://www.tutorialspoint.com/front_office_management/front _office_management_introduction.htm Introduction to Front Office
2. https://hmhub.in/duties-and-responsibilities-front-office/ Front Office Responsibilities
3. https://www.betterteam.com/front-office-manager-job-descript ion Front Office Responsibilities
4. https://www.g2.com/categories/hotel-management/free hotel management software’s.
5. https://foyr.com/learn/types-of-rooms-in-a-house/ types of rooms
6. https://youtu.be/fuWx9ODMx6I?t=2 meals plans
7. https://q4launch.com/blog/guest-life-cycle/ guest life cycle

For detail Syllabus of all other subjects of Travel & Tourism, K – scheme do visit Travel & Tourism 3rd Sem Syllabus for K – scheme.

For all Travel & Tourism results, visit MSBTE Travel & Tourism all semester results direct links.