Foundation of Front Office Operations detailed Syllabus for Hotel Management & Catering Technology (HM), K scheme PDF has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below.
For all other MSBTE Hotel Management & Catering Technology 2nd Sem K Scheme Syllabus PDF, do visit MSBTE Hotel Management & Catering Technology 2nd Sem K Scheme Syllabus PDF Subjects. The detailed Syllabus for foundation of front office operations is as follows.
Rationale
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Course Outcomes:
Students will be able to achieve & demonstrate the following COs on completion of course based learning
- Identify the duties and responsibilities of Front Office staff
- Handle the reservation request smoothly
- Recognize the registration process applicable for the various categories of guest
- Apply the desirable procedure for dealing with sundry guest services
- Use of the glossary terms in day to day operations
Unit I
Guest cycle and Job Descriptions 1.1 Guest Cycle: Importance of Guest Cycle, Stages of Guest Contact in Hotel 1.2 Job description of Assistant Front Office Manager, Reservation Manager, Front office Assistant (Receptionist, Reservationist and Informationist), Bell Captain, Bell boys
Suggested Learning Pedagogy Presentations Chalk-Board
Unit II
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Unit III
Guest Registration 3.1 Basic Check – in activities: Preparing for the guest arrival in reception section – Receiving, welcoming and greeting guest, Systems of registration: Manual, Semi-Automatic, Automatic, Express check in system. Self Check In 3.2 Rules of the house for the guests. Handling Blacklisted guests. 3.3 Registration procedure for various categories of guests: FIT, WalkIn, Scanty Baggage, Foreigner (C form), Early Check-in, Black listed guest, Skippers, VIP (Categories and handling the VIP’s), SPATT’S, Groups and Crew Arrivals 3.4 Rooming and Escorting the guest. 3.5 Notification and updating the records and registers, Notifying Noshows. 3.6 Criteria for taking the advance 3.7 New technologies in hotel for handling guest arrivals.
Suggested Learning Pedagogy Video Demonstrations Presentations Role Play Chalk-Board Hands-on
Unit IV
Bell Desk & Guest Sundry Services 4.1 Bell Desk: Importance and functions of Bell Desk, Equipment at bell desk, Co – ordination of bell desk with other departments, Handling of luggage- FIT and Group (during check-in & check-out). 4.2 Sundry Guest Services: Paging (Methods Involved), Message handling, Wake up call, Mail handling, Room Change, Left Luggage Procedure, Valet service. 4.3 Handling Information: Providing information about the cultural background of the city, places of tourist interest, dance, music. 4.4 New trends in handling sundry guest services
Suggested Learning Pedagogy Video Demonstrations Presentations Flipped Classroom Chalk-Board
Unit V
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Practical / Tutorial Experiences
- Demonstarte the stages of guest contact with the hotel
- Draft the duties and responsibilities of the Front Office Staff as per location,category and size of the hotel assigned
- Recognize various reservtions. modes, sources, and types of
- Handle reservation request in person, on the telephone, and through correspondence, intersell agencies *
- Practice the Group booking and Process the prearrival formalities for various types of guest *
- Role Play for welcoming, registration , assigning of keysand luggage handling for FIT guests (Free Individual Traveller) .*
- Perform the arrival procedure of walk-in guest and scanty baggage guests.*
- Perform the arrival procedure for foreign guests and VIP guests. *
- Role play on Group and crew arrival. *
- Role play for handling messages.*
- Demonstrate the systems of paging guests.
- Role-plays for giving the wake-up call to the guests and handling mail.*
- Perform the left luggage procedure.*
- Role play for room change procedure.*
- Quiz on glossary terms in day-to-day front office operations.*
Note : Out of above suggestive LLOs – ‘*’ Marked Practicals (LLOs) Are mandatory. Minimum 80% of above list of lab experiment are to be performed. Judicial mix of LLOs are to be performed to achieve desired outcomes.
Micro Project / Self Learning
Micro project
- Prepare the scrape book on the tourist places of Maharashtra ( beaches, hill stations, forests, religious places, caves, amusement parks).
- Perform the street show promoting and cherishing tourist places in your city in terms of sustainability (protecting the historical sites, maintaining cleanliness, suing resources properly)
- Search in the search engines about the inter-sell agencies.
- Visit different hotels in Nagpur and collect the information of different registration systems followed in the hotel.
- Search the places where the ‘C’ form is submitted in Nagpur and collect the information on the C form submission.
- Visit different hotels and find the new technology/ trends followed in registration procedures.
- Search in the search engine the latest trends observed in the industry for providing guest sundry services
- Collect the information on Indian Culture (Religions, Dances- folk, and classical, music.). can refer to search engines, magazines, etc.
Assignment
- Prepare the folder of the formats, records and registers required during the different stages of guest cycle.
- Maintain a dairy on common phrases used in front office during different stages in guest cycle.
- Search in the search engines and design your own registration card for the arrival of the guest.
- Make a chart of the schedule of international and Indian Airlines operating in your City or the nearest airport.
- Prepare a Railway time table of the trains arriving and departing in your city.
- Prepare a report on Countries, Capitals, Currencies and language spoken.
- Prepare a report on Current affairs in India (refer to newspapers and magazines)
- List out the names of Cabinet Ministers of state and in central.
Activity
- Prepare the chart of the guest cycle mentioning the stages of guest contact.
- Prepare a skit emphasizing the legal formalities to be carried out for the foreign guest
- Prepare the videos explaining the cultural heritage of Maharashtra.
Laboratory Equipment / Software Required
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Learning Materials / Books
- S.K. Bhatnagar Front Office Management Frank Bros& Co. ISBN : 9788171706525.
- Peter Abott Front Office Procedure, social Skills and Managemen Butterworth Heinemann Ltd.Halley Courts, Jordan Hill Oxford ISBN9780750600248
- Sudhir Andrews Hotel Front Office Training Manual Tata McGraw Hill Publications Co. Ltd. ISBN 0-07-451513-6
- Sue Baker, Pam Bardi Jeremy Huyton Principle of Hotel Front Office Operations Cassell Wellington House, 125 Strand London, WC 2R OBB
- JatashankarTiwari Hotel Front Office Operations & Management Oxford University Press ISBN-10:0-19569919-X
- Dennis L. Foster Front Office Operations and Administration McGraw-Hill International ISBN 0-07-1129952
Learning Websites & Portals
- https://asianhotelandcateringtimes.com/ Gives information on new trends in food and hospitality
- https://www.magzter.com/IN/The_Indian_Express_Ltd/Food_&_Hos pitality_World/Business/ HotelierIndia.com is the new digital destination for India hospitality, catering and leisure professionals, and the home of ITP’s industry
- https://www.youtube.com/ hub of information with videos on related subjects
- https://setupmyhotel.com Provides the SOP’s of operating departments of hotel.
- www.webcrawler.com Provides the related videos
For detail Syllabus of all other subjects of Hotel Management & Catering Technology, K scheme do visit Hotel Management & Catering Technology 2nd Sem Syllabus for K scheme.
For all Hotel Management & Catering Technology results, visit MSBTE Hotel Management & Catering Technology all semester results direct links.