321316: Basic Front Office Syllabus for Hotel Management & Catering Technology 1st Sem K Scheme MSBTE PDF

Basic Front Office detailed Syllabus for Hotel Management & Catering Technology (HM), K scheme PDF has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below.

For all other MSBTE Hotel Management & Catering Technology 1st Sem K Scheme Syllabus PDF, do visit MSBTE Hotel Management & Catering Technology 1st Sem K Scheme Syllabus PDF Subjects. The detailed Syllabus for basic front office is as follows.

Rationale

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Course Outcomes:

Students will be able to achieve & demonstrate the following COs on completion of course based learning

1. Categorize and Classify types of hotels
2. Demonstrate the qualities and etiquettes to become a good receptionist
3. Apply product knowledge to handle the inquiries
4. Use the selling aids Brochures and tariff cards. Handle and identify new technologies in telephones

Unit I

The Hotel Industry 1.1 Origin, growth and development of hotel Industry: Western and Indian 1.2 Classification of Hotels-Size, Location, Categories, Length of stay, Chains, Ownership, Independent. Franchise/Affiliate 1.3 Emerging trends in hotel industry: Bed and breakfast, Boutique, Service Apartment, Ecotels, Oyo hotels/rooms, Capsule hotels, Zostel 1.4 Different Departments in hotels and organizational structure of hotels (small, medium and large)
Suggested Learning Pedagogy Video Demonstrations Chalk-Board Site/Industry Visit

Unit II

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Unit III

Hotel Product and Tariff 3.1 Types of guests – Baby boomers, Corporate, FIT, FFIT, Gen Z, GIT, Health and wellness seekers, Millennial, VIP, Specially Challenged. Rules of the house for the guests 3.2 Types of rooms and services ,Food plans/meal plans 3.3 Type of Room Rates, Discounts Offered and Packages, GST applicable 3.4 Use of Brochure and Tariff card
Suggested Learning Pedagogy Video Demonstrations Hands-on Role Play Case Study

Unit IV

The Telephone Department 4.1 Importance and basic functions of Telephone Department, Role and Responsibilities of Telephone handling staff. 4.2 Rules for telephonic techniques 4.3 Types of calls (Internal & external), Screening, holding and transfer of calls. 4.4 New Technologies in telephones
Suggested Learning Pedagogy Video Demonstrations Role Play Hands-on

Unit V

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Practical / Tutorial Experiences

1. Classification of hotels (Observe the video clips of hotels)
2. Identify the hotels on basis of logos of international and Domestic hotels (Observe the video clips/Pictures of Logos of Hotels)
3. Grooming standards for the Front office staff (Observe and Practice)
4. Social Skills (posture, expression, eye contact, speech and non- verbal speech elements) with respect to guest and employees (Observe and practice)
5. Identify the furniture, fixtures, and equipment used in the front office also prepare and handle equipment for work/ shifts.
6. Identify types of rooms available in hotel as a product (Observe videos and pictures).
7. Types of guest visiting hotel (Roleplay)
8. Inform different meal plans (Perform mock to present brochure and tariff cards to the guests)
9. Telephone manners and techniques adopted in hotels (Perform mock).
10. Internal and external telephone calls.
11. Practice Screening the call, holding the call, transferring the call.
12. Information about the hotel facilities (Practice on telephone & in person).
13. Information about the City (Practice on telephone and in person)
14. Role play the various telephone calls received in hotel and use alphabetical codes during telephonic conversation.
15. Role plays to handle guest coming in hotel.

Note : Out of above suggestive LLOs – ‘*’ Marked Practicals (LLOs) Are mandatory. Minimum 80% of above list of lab experiment are to be performed. Judicial mix of LLOs are to be performed to achieve desired outcomes.

Micro Project / Self Learning

Micro project

• Search in the search engines the history of major chain hotels and submit online.
• Visit to the large, medium and small hotels and draw the layout of lobby.
• Search in the search engines emerging trends of types of guests and present presentation.
• Collect the brochure and Tariff card of different hotels and compare the tariff of the same category hotels. Submit report.
• With the help of the search engines find the new technologies in telephone Department. Make presentation.
• Search in the search engines of FHRAI and submit the report on establishment, duties and responsibilities and operations.
• Perform a street show on how the social skills and values add on to the person. Record and upload on social media

Assignment

• Search in the search engines the information on the logos of international and domestic hotel at least 10 each and submit the report.
• Collect the information of identified local city.
• Prepare chart or a scrap book on grooming standards videos
• Maintain a diary on common phrases used in Front Office.
• Prepare Brochure and tariff card as assigned by faculty and present in Laboratory.
• Make a chart of alphabetical name codes used in telephonic conversation.
• Prepare a report on Indian States and their Capitals with the languages spoken.
• Prepare a report on Current affairs in India (refer newspapers, magazines)
• Prepare a report on places of tourist interest in and around city

Activities

• Collect the pictures and develop the scrapbook of different categories of rooms
• Perform a skit highlighting the importance of grooming for developing one’s personality
• Prepare the chart depicting the co-ordination of front office department with other departments.
• Organize the role play to identify types of guests (Gen Z, Baby boomers, Corporate, Millennials etc.)

Laboratory Equipment / Software Required

For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
.

Learning Materials / Books

1. S.K. Bhatnagar Front Office Management Frank Bros & Co. ISBN : 9788171706525.
2. Peter Abott Front Office Procedure, social Skills and Management Butterworth Heinemann Ltd.Halley Courts, Jordan Hill Oxford ISBN 9780750600248
3. Sudhir Andrews Hotel Front Office Training Manual Tata McGraw Hill Publications Co. Ltd. ISBN 0-07-451513-6
4. Sue Baker, James Bardi Jeremy Huyton Principle of Hotel Front Office Operations Cassell Wellington House, 125 Strand London, WC 2R OBB
5. Jatashankar Tiwari Hotel Front Office Operations and Management Oxford University Press ISBN-10:0-19-569919-X

Learning Websites & Portals

1. https://asianhotelandcateringtimes.com/ Asia’s most respected and reliable hospitality industry E-magazine.
2. https://www.magzter.com/IN/The_Indian_Express_Ltd/Food_& _Hospitality_World/Business/ E magazine, available offline also
3. https://infoline.com/express-hotelier-caterer Express hotelier and caterer magazine
4. https://dir.indiamart.com/indianexporters/gen_consum.html Furniture and equipment information
5. https://www.foodhospitality.in/ Reliable source of information for the Indian hospitality industry.
6. https://www.cvent.com/en/blog/hospitality/types-of-hotels A Guide to 21 of the Most Popular Types of Hotels
7. https://blog.smarthotel.nl/en-us/room-rate-types-for-your-ho tel 13 Room Rate Types For Your Hotel
8. https://www.si.edu/object/chndm_1997-19-136 Signs and symbols
9. https://www.mitel.com/articles/telephone-etiquette-tips Telephone Etiquette Tips
10. https://setupmyhotel.com/job-description-for-hotels/front-of fice/84-telephone-operator.html TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES

For detail Syllabus of all other subjects of Hotel Management & Catering Technology, K scheme do visit Hotel Management & Catering Technology 1st Sem Syllabus for K scheme.

For all Hotel Management & Catering Technology results, visit MSBTE Hotel Management & Catering Technology all semester results direct links.