Hospitality Communication detailed Syllabus for Hotel Management & Catering Technology (HM), K scheme PDF has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below.
For all other MSBTE Hotel Management & Catering Technology 1st Sem K Scheme Syllabus PDF, do visit MSBTE Hotel Management & Catering Technology 1st Sem K Scheme Syllabus PDF Subjects. The detailed Syllabus for hospitality communication is as follows.
Rationale
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Course Outcomes:
Students will be able to achieve & demonstrate the following COs on completion of course based learning
- Identify the basic processes and concepts of communication
- Use of appropriate strategies to avoid barriers for effective communication.
- Develop listening skills for better communication
- Interpret the verbal and nonverbal communication and elaborate the forms of non verbal communication
Unit I
The Communication Process 1.1 The concept of hospitality communication : An Introduction 1.2 Elements of communication (sender, receiver, message, medium, encoding, decoding and feedback), Importance of effective communication
Suggested Learning Pedagogy Presentations Role Play
Unit II
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Unit III
Listening Skills 3.1 Importance of listening skills, Process of listening, Advantages of listening, Poor listening habits 3.2 Types of listening , Effective and Ineffective listening skills, Styles of poor listening, Strategies for effective listening, Barriers of effective listening
Suggested Learning Pedagogy Flipped Classroom Video Demonstrations Role Play
Unit IV
Verbal and Non Verbal Communication 4.1 Spoken or conversational English(Stress on Telephone Conversation), Dialogue writing for specific occasions, International Phonetic script, Presenting oral message in the form of debates, group discussions,extempores,speeches, Individual and group presentations 4.2 Significance of non-verbal communication,Types of nonverbal communication (Facial, expression, Gestures, Body language, Kinesics, Proxemics and Physical appearance), Interpreting non verbal messages, Tips for effective use of Non-verbal communication
Suggested Learning Pedagogy Video Demonstrations Presentations Role Play
Practical / Tutorial Experiences
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Micro Project / Self Learning
Micro project
- Prepare a report where you give three ways in which you might encourage your classmates to give you feedback on daily operations in your institute
- Collect Hotel Phrases used in various departments and prepare a report and present
- Collect at least three speeches of renowned persons of hospitality industry and listen to them Submit report online
- Draft the questionnaire and interview restaurants owners in your local city At least five and submit report with interpretation of their inputs
- Present a report on audio video related to hotel industry you listen and identify the channels and barriers of communication (At least five)
- Collect pictures to show non verbal cues such as facial expressions, postures. Artifacts, gestures ,used in business settings and paste them on a chart paper Label each mentioning the message being sent through cues
Assignment
- Prepare a list of ten idiomatic expressions containing the names of the parts of human body for example tongue in cheek
- Read newspaper, magazines related to hotel industry and maintain a diary ( write magazines names ,type of magazines(annual) topic read, page numbers, And write the takeaways in your diary
- Use dictionary to learn correct spellings and Write five new words on day to day basis in your journal Minimum 250 words
- Watch any two conversations on any popular TV talk show in English and prepare report on the techniques host used to make conversation more dynamic
- All students enroll on online Swayam platform for the course Communication skills and attempt assignments
Laboratory Equipment / Software Required
- Digital telephones and voice over IP All
- Computer with speakers Processor I7 All
- Earphone with mics All
Learning Materials / Books
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier..
Learning Websites & Portals
- https://www.makeuseof.com › Self Improvement Portal
- https://www.mindtools.com/page8.html website
- https://www.fluentu.com/blog/english/hotel-english-vocabular y/ website
- https://www.mondovo.com/keywords/hotel-keywords website
- smartguests.com/blog/5-hospitality-phrases-guests-remember-m ost/ blog
- https://en.wikipedia.org/wiki/Business_communication website
- https://en.wikipedia.org/wiki/Business_communication website
- https://www.youtube.com/watch?v=jaxgeXPgAz0 youtube
For detail Syllabus of all other subjects of Hotel Management & Catering Technology, K scheme do visit Hotel Management & Catering Technology 1st Sem Syllabus for K scheme.
For all Hotel Management & Catering Technology results, visit MSBTE Hotel Management & Catering Technology all semester results direct links.