Business Communication Using Computers detailed Syllabus for Electrical Power System (EP), I – scheme has been taken from the MSBTE official website and presented for the diploma students. For Subject Code, Subject Name, Lectures, Tutorial, Practical/Drawing, Credits, Theory (Max & Min) Marks, Practical (Max & Min) Marks, Total Marks, and other information, do visit full semester subjects post given below.
For all other Diploma in Electrical Power System (EP) Syllabus for 2nd Sem I – Scheme MSBTE, do visit Diploma in Electrical Power System (EP) Syllabus for 2nd Sem I – Scheme MSBTE Subjects. The detailed Syllabus for business communication using computers is as follows.
Rationale:
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Competency:
The aim of this course is to help the students to attain the following industry identified competency through various teaching learning experiences
- Communicate effectively and skillfully at workplace.
Course Outcomes(COs):
The theory, practical experiences and relevant soft skills associated with this course are to be taught and implemented, so that the student demonstrates the following industry oriented COs associated with the above-mentioned competency:
- Communicate effectively by avoiding barriers in various formal and informal situations.
- Communicate skillfully using non-verbal methods of communication
- Give presentations by using audio- visual aids
- Write reports using correct guidelines
- Compose e-mail and formal business letters
COURSE MAP (with sample COs, PrOs, UOs, ADOs and topics)
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Suggested Practicals Activities / Exercises
(Integrate the theory in the laboratory when conducting practical )
The practical in this section are PrOs (i e sub-components of the COs) to be developed and assessed in the student for the attainment of the competency.
Practical Outcomes (PrOs)
- Explain the importance of business communication for an organization using case study
- Draft a job application letter with resume using computer
- Mention the examples of body language use at workplace with suitable pictures and images
- Prepare a minutes of meeting and mail it to given email address
- Write the importance and guidelines of presentation skills.
- Draft a detailed Progress Report.
- Organize a debate on types of communication. Iand
- Summarize an industry report using techniques of summarizing.
- Draft a complaint letter on given topic.
- Design PowerPoint presentation on any technical topic.
- Explain the eight principles of effective communication.
- Explain various non-verbal codes with examples.
- Explain the importance of personal appearance stating tips of grooming for a professional.
- Draft a memo on given topic.
- Present any Two barriers to communication using case study
- Present a technical paper using IEEE format
Note
- A suggestive list of practical LOs is given in the above table, more such practical LOs can be added to attain the COs and competency. A judicial mix of minimum 12 or more practical LOs/tutorials need to be performed, out of which, the practicals marked as ‘* are compulsory, so that the student reaches the Precision Level’ of Dave’s ‘Psychomotor Domain Taxonomy’ as generally required by the industry. The size of batch for the practical should not exceed more than 21 students strictly for the maximum attainment of COs and PrOs
- Hence, the ‘Process’ and Product related skills associated with each LO of the laboratory/workshop/field work are to be assessed according to a suggested sample given below
Major Equipments / Instruments Required
The major equipment with broad specification mentioned here will usher in uniformity in conduct of experiments, as well as aid to procure equipment by authorities concerned Equipment Name with Broad Specifications
- LCD Projector All
- Smart Board with networking All
- Language lab with internet All
- Printer Wherever Applicable
Underpinning Theory Components
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Unit I
Introducti on to Business Communic ation
Part A
Writing Skills
- Describe the importance of the business communication in the given situation
- Identify the missing element in the given communication process
- Identify the type of communication in the given situation.
- Identify the type of communication barrier in the given situation and its remedy.
Part B
Speaking Skills
- Use different types of verbal and nonverbal commumcatio n for the given situation
Part C
Topics And Topics
- Introduction to Communication-Elements, Importance Functions.
- Types (meaning and importance) -Verbal (Oral-Written), Formal, Informal, Vertical, Horizontal and Diagonal communication.
- Principles of effective communication 4 Barriers to communication -Physical, mechanical, psychological and linguistic
- Business communication Meaning, characteristics and importance.
Unit II
Non-Verbal Communic ation
Part A
Writing Skills
- Describe the nonverbal communication required in the given situation
- Describe personal appearance required in the given communication situation
- Describe the given facial expressions.
Part B
Speaking Skills
- Use relevant facial expressions in the given situation.
- Answer questions after listening to presentations.
Part C
Topics And Topics
- Introduction to Non-Verbal communication (Meaning and importance)
- Body Language: Aspects of body language: gestures, eye contact, posture, facial expressions, personal appearance (dressing and grooming) vocalics.
- Body language -positive and negative body language
Unit III
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Unit IV
Office Drafting
Part A
Writing Skills
- Draft the given notice using the relevant format
- Draft the given memorandum using the relevant format.
- Prepare agenda for the given type of meetings.
- Prepare minutes of the given type of meetings.
- Prepare reports of the given type of events/episodes/ accidents
Part B
Speaking Skills
- Read the agenda of the given meeting
- Read the report of the given event.
- Initiate telephone calls for given situation.
- Answer official phone calls for given situation
Part C
Topics And Topics
- Office drafting: Formats and Guidelines.
- Formulating notices and memoranda
- . Preparation of agenda and writing minutes of meetings
- Preparation of reports-progress reports, Accident reports, case study
- . Summarizing techniques
Unit V
Business Corrcspondence
Part A
Writing Skills
- Respond to given job advertisements by writing your CV/ Resume
- Draft business letters in the given situations
- Draft complaint letters for the given situations.
- Compose E- mails with relevant for the given situation.
Part B
Speaking Skills
Part C
Topics And Topics
- Business correspondence.
- Enquiry, order and complaint letters
- E-mails- netiquettes
- Difference-Curriculum Vitae, Bio-data and Resume.
- Job application and resume writing
Note: To attain the COs and competency, above listed Learning Outcomes (UOs) need to be undertaken to achieve the ‘Application Level1 of Blooms’s Cognitive Domain Taxonomy’ Theory related topic should be covered during practical hours using multimedia.
Suggested Student Activities:
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Suggested Guidelines For Assessment Tool To Conduct Internal End Semeter Exam (Ese)
Part A
Weightage (20 Marks)
Assessment based on PrOs, p radicals conducted during semester Based on computer and written skill.(Minimum four questions each five marks. Sample questions:
Eg.
- Draft an email to The manager regarding the shortage of raw material at production department. Note-submit the printout of mail. (Computer based)
- Write job application with resume. (written )
Part B
Weightage (15 Marks)
Oral examination based on UOs mentioned in syllabus. (Minimum five questions each two marks to be asked )
Eg.
- Explain the importance of communication in professional life.
- State any four guidelines of presentation skills.
Part C
Total
(35 Marks)
A+B
Duration: 2 hours
Suggested Student Activities
Other than the classroom and laboratory learning, following are the suggested student-related co-curricular activities which can be undertaken to accelerate the attainment of the various outcomes in this course:
- Collect good articles from newspapers and magazines and read them with correct intonation.
- Listen to Business news on TV and radio.
- Watch videos of effective presentations on television and open learning sources for presentation skills and body language.
- Undertake micro-projects.
Suggested Special Instructional Strategies (If Any):
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Suggested Micro-Projects:
Only one micro-project is planned to be undertaken by a student that needs to be assigned to him/her in the beginning of the semester S/he ought to submit it by the end of the semester to develop the industry oriented COs. Each micro-project should encompass two or more COs which are in fact, an integration of CrAs, UOs and ADOs. The micro-project could be industry application based, internet-based, workshop-based, laboratory-based or field-based. Each student will have to maintain dated work diary consisting of individual contribution in the project work and give a seminar presentation of it before submission The total duration of the micro-project should not be less than 16 (sixteen) student engagement hours during the course
In the first four semesters, the micro-project could be group-based However, in higher semesters, it should be individually undertaken to build up the skill and confidence in every student to become problem solver so that s/he contributes to the projects of the industry A suggestive list is given here Similar micro-projects could be added by the concerned faculty:
- Study the personal appearance and grooming of employees visiting sales store, shopping mall in the vicinity
- Comparative study of Bio-data, Resume and Curriculum vitae.
- A detailed study of guidelines required for presentation skills.
- Summarize technical content using English newspaper, magazines or online resources.
- Prepare a booklet on aspects of body language in pictorial form
- A detailed study of the importance, of technical paper of technical paper presentation.
- Case study on the importance of Business communication in an organization.
- Report on various formal/business activities
- Study of oral presentation of famous business leader.
- Detailed study of business etiquettes observed in organization.
- Summarize the business article with the help of English newspapers/magazines and other sources.
Suggested Learning Resources:
- Effective Communication Skills M Ashraf Rizvi L Tata McGraw-Hill
- Communication Skills Sanjay Kumar and Pushp Lata Oxford University Press
- Personality Development and Soft Skills Barun K Mitra Oxford University Press
Software/Learning Websites:
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
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For detail Syllabus of all other subjects of Electrical Power System, I – scheme do visit Electrical Power System 2nd Sem Syllabus for I – scheme.
For all Electrical Power System results, visit MSBTE Electrical Power System all semester results direct links.