{"id":7882,"date":"2024-04-04T11:23:42","date_gmt":"2024-04-04T11:23:42","guid":{"rendered":"https:\/\/www.inspirenignite.com\/kl\/5254a-customer-relationship-management-syllabus-for-computer-application-business-management-5th-sem-2021-revision-sitttr-professional-elective-i\/"},"modified":"2024-04-04T11:23:42","modified_gmt":"2024-04-04T11:23:42","slug":"5254a-customer-relationship-management-syllabus-for-computer-application-business-management-5th-sem-2021-revision-sitttr-professional-elective-i","status":"publish","type":"post","link":"https:\/\/www.inspirenignite.com\/kl\/5254a-customer-relationship-management-syllabus-for-computer-application-business-management-5th-sem-2021-revision-sitttr-professional-elective-i\/","title":{"rendered":"5254A: Customer Relationship Management Syllabus for Computer Application & Business Management 5th Sem 2021 Revision SITTTR (Professional Elective-I)"},"content":{"rendered":"

Customer Relationship Management detailed syllabus for Computer Application & Business Management (CB) for 2021 revision curriculum has been taken from the SITTTRs<\/a> official website and presented for the Computer Application & Business Management (CB) students. For course code, course name, number of credits for a course and other scheme related information, do visit full semester subjects post given below. <\/p>\n

For Computer Application & Business Management 5th Sem scheme and its subjects, do visit Computer Application & Business Management (CB) 5th Sem 2021 regulation scheme<\/a>. For Professional Elective-I scheme and its subjects refer to Computer Application & Business Management (CB) Professional Elective-I syllabus scheme<\/a>. The detailed syllabus of customer relationship management is as follows. <\/p>\n

Course Objectives:<\/h4>\n

For the complete syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
\"Get<\/a>. <\/p>\n

Course Outcomes:<\/h4>\n

On completion of the course, students will be able to:<\/p>\n

    \n
  1. Identify the Basic concept of Customer & Customer Relationship Management.<\/li>\n
  2. Illustrate various types of CRM and Data Mining Techniques.<\/li>\n
  3. Apply the concept of E-CRM in Customer Management<\/li>\n
  4. Explain CRM Strategy & CRM Implementation<\/li>\n<\/ol>\n

    Module 1:<\/h4>\n

    Definitions of Customer & CRM – Benefits of CRM – Components of CRM – Customer Life cycle – Customer Loyalty – Customer Interaction – steps – Lifetime value of the customerCustomer Equity.\n<\/p>\n

    Module 2:<\/h4>\n

    For the complete syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>. <\/p>\n

    Module 4:<\/h4>\n

    CRM Strategy – CRM Planning – CRM Implementation – Steps – Ways to avoid CRM pitfalls – Challenges and opportunities faced in CRM.\n<\/p>\n

    Reference Books:<\/h4>\n

    For the complete syllabus, results, class timetable, and many other features kindly download the iStudy App<\/a>
    It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b>
    \"Get<\/a>. <\/p>\n

      \n
    1. Dr. K. GovindaBhat, Customer Relationship Management, Himalaya Publishing–August 5, 2013<\/li>\n
    2. Ed Peelen, Customer Relationship Management, Prentice Hall—May 12, 2005<\/li>\n
    3. Jill Dyche, The CRM Hand Book, Addison-Wesley—October 30, 2001<\/li>\n
    4. V. VenkataRamana, G. Somayajulu, CRM a key to corporate success, Excel Books 2005<\/li>\n
    5. H.Peeru Mohamed &A.Sagadevan, Customer Relationship Management: A step-by-step Approach,Vikas Books—January 15, 2003<\/li>\n
    6. Jagdish N. Sheth, AtulParvatiyar& G. Shainesh, Customer Relationship Management: Emerging Concepts, Tools and Applications, TATA McGraw Hill Publication.<\/li>\n<\/ol>\n

      Online Resources<\/h4>\n
        \n
      1. https:\/\/www.businessmanagementideas.com\/crm\/customer-relationship-management\/customer-relationship-management-crm-introduction-what-is-objectives-notes-examples\/18371<\/li>\n
      2. https:\/\/www.studocu.com\/sg\/document\/singapore-university-of-social-sciences\/customer-relationship-management\/summaries\/bus354-notes-summary-customer-relationship-management\/4931022\/view<\/li>\n
      3. https:\/\/www.managementstudyguide.com\/what-is-crm.html<\/li>\n
      4. https:\/\/www.ncertbooks.guru\/customer-relationship-management-notes\/<\/li>\n<\/li>\n<\/ol>\n

        For detailed syllabus of all other subjects of Computer Application & Business Management, 2021 revision curriculum do visit Computer Application & Business Management (CB) 5th Sem subject syllabuses for 2021 revision<\/a>. <\/p>\n

        To see the syllabus of all other branches of diploma 2021 revision curriculum do visit SITTTR diploma all branches syllabus.<\/a>. <\/p>\n

        To see the results of Computer Application & Business Management of diploma 2021 revision curriculum do visit SITTTR diploma results.<\/a>. <\/p>\n

        For all Computer Application & Business Management academic calendars, visit Computer Application & Business Management all semesters academic calendar<\/a> direct link. <\/p>\n","protected":false},"excerpt":{"rendered":"

        Customer Relationship Management detailed syllabus for Computer Application & Business Management (CB) for 2021 revision curriculum has been taken from the SITTTRs official website and presented for the Computer Application […]<\/p>\n","protected":false},"author":2462,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[76],"tags":[],"class_list":["post-7882","post","type-post","status-publish","format-standard","hentry","category-cb"],"_links":{"self":[{"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/posts\/7882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/users\/2462"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/comments?post=7882"}],"version-history":[{"count":0,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/posts\/7882\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/media?parent=7882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/categories?post=7882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/tags?post=7882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}