{"id":2724,"date":"2021-06-20T03:25:44","date_gmt":"2021-06-20T03:25:44","guid":{"rendered":"https:\/\/www.inspirenignite.com\/kl\/5255-service-centre-management-kl-diploma-syllabus-for-ca-bm-5th-sem-2015-revision-sitttr\/"},"modified":"2021-06-20T03:25:44","modified_gmt":"2021-06-20T03:25:44","slug":"5255-service-centre-management-kl-diploma-syllabus-for-ca-bm-5th-sem-2015-revision-sitttr","status":"publish","type":"post","link":"https:\/\/www.inspirenignite.com\/kl\/5255-service-centre-management-kl-diploma-syllabus-for-ca-bm-5th-sem-2015-revision-sitttr\/","title":{"rendered":"5255: Service Centre Management KL Diploma Syllabus for CA&BM 5th Sem 2015 Revision SITTTR"},"content":{"rendered":"

Service Centre Management detailed syllabus for Computer Application & Business Management (CA&BM) for 2015 revision curriculum has been taken from the SITTTRs<\/a> official website and presented for the CA&BM students. For course code, course name, number of credits for a course and other scheme related information, do visit full semester subjects post given below. <\/p>\n

For Computer Application & Business Management 5th Sem scheme and its subjects, do visit CA&BM 5th Sem 2015 revision scheme<\/a>. The detailed syllabus of service centre management is as follows. <\/p>\n

Service Centre Management<\/title><\/p>\n<h4>Course General Outcomes:<\/h4>\n<p id=\"istudy\" style=\"text-align:center\">For the complete syllabus, results, class timetable, and many other features kindly download the <a class=\"rank-math-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy\" target=\"_blank\" rel=\"noopener\">iStudy App<\/a><br \/><b> It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b><br \/><a class=\"rank-math-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy&pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/play.google.com\/intl\/en_us\/badges\/static\/images\/badges\/en_badge_web_generic.png\" alt=\"Get it on Google Play\" style=\"height:65px\"><\/a>. <\/p>\n<h4>SPECIFIC OUTCOMES<\/h4>\n<p align=\"justify\">\n<ol>\n<li>Understanding the nature of services\n<ol type=\"i\">\n<li>Explain Nature and characteristics of services<\/li>\n<li>Classify the services<\/li>\n<li>Differentiate between goods & services<\/li>\n<li>Identify relationship of service organization with the customer<\/li>\n<li>Explain nature of demand and supply of service delivery<\/li>\n<li>Explain Managing demand & supply forecasting of demand<\/li>\n<li>Describe Waiting line reservation<\/li>\n<li>Identify Queuing, triage and yield management<\/li>\n<\/ol>\n<\/li>\n<li>Understand service design and development\n<ol type=\"i\">\n<li>Explain service design and development<\/li>\n<li>Explain Services design options<\/li>\n<li>Describe the uses of service<\/li>\n<li>Explain Blue prints<\/li>\n<li>State the Process flow charts, process layout, and bench marking<\/li>\n<li>Explain Service system design and delivery process<\/li>\n<li>Describe Technology & automation in services<\/li>\n<li>Explain Service encounter<\/li>\n<\/ol>\n<\/li>\n<li>Understand Service Quality\n<ol type=\"i\">\n<li>Define Service Quality<\/li>\n<li>Explain Quality Service by Design<\/li>\n<li>Describe Service process control<\/li>\n<li>Explain Total quality management tools<\/li>\n<li>Explain Service recovery and Service guarantee<\/li>\n<\/ol>\n<\/li>\n<li>Understand Service Inventory Management\n<ol type=\"i\">\n<li>Explain Service Inventory<\/li>\n<li>Explain Service Supply Chains<\/li>\n<li>Describe Processes in Service Supply Chain<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h4>MODULE I:<\/h4>\n<p id=\"istudy\" style=\"text-align:center\">For the complete syllabus, results, class timetable, and many other features kindly download the <a class=\"rank-math-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy\" target=\"_blank\" rel=\"noopener\">iStudy App<\/a><br \/><b> It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b><br \/><a class=\"rank-math-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy&pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/play.google.com\/intl\/en_us\/badges\/static\/images\/badges\/en_badge_web_generic.png\" alt=\"Get it on Google Play\" style=\"height:65px\"><\/a>. <\/p>\n<h4>MODULE II:<\/h4>\n<p align=\"justify\">\n Service design and development – Usage of service – Blue prints – Service system design and delivery process – Technology & automation in services\n<\/p>\n<h4>MODULE III:<\/h4>\n<p id=\"istudy\" style=\"text-align:center\">For the complete syllabus, results, class timetable, and many other features kindly download the <a class=\"rank-math-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy\" target=\"_blank\" rel=\"noopener\">iStudy App<\/a><br \/><b> It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b><br \/><a class=\"rank-math-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy&pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/play.google.com\/intl\/en_us\/badges\/static\/images\/badges\/en_badge_web_generic.png\" alt=\"Get it on Google Play\" style=\"height:65px\"><\/a>. <\/p>\n<h4>MODULE IV:<\/h4>\n<p align=\"justify\">\n Service Inventory – Service Supply Chains – Processes in Service Supply Chain\n<\/p>\n<h4>BOOKS RECOMMENDED<\/h4>\n<p id=\"istudy\" style=\"text-align:center\">For the complete syllabus, results, class timetable, and many other features kindly download the <a class=\"rank-math-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy\" target=\"_blank\" rel=\"noopener\">iStudy App<\/a><br \/><b> It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.<\/b><br \/><a class=\"rank-math-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy&pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/play.google.com\/intl\/en_us\/badges\/static\/images\/badges\/en_badge_web_generic.png\" alt=\"Get it on Google Play\" style=\"height:65px\"><\/a>. <\/p>\n<h4>BOOKS FOR FURTHER REFERENCES<\/h4>\n<p align=\"justify\">\n<ol>\n<li>Rajendra Nargoundkar- Services Marketing – Text and cases- Tata Megar Hills.<\/li>\n<li>P.N. Reddy, H.R. Appannaiah, Anil Kumar, Nirmala, Services Marketing -Himalaya publication House<\/li>\n<li>Vinnie Jauhani, Kirti Dutta, Services Marketing, Operations and Management, Oxford University press.<\/li>\n<\/ol>\n<p align=\"justify\">For detailed syllabus of all other subjects of Computer Application & Business Management, 2015 revision curriculum do visit <a class=\"rank-math-link\" href=\"..\/category\/ca-bm+5th-sem\">CA&BM 5th Sem subject syllabuses for 2015 revision<\/a>. <\/p>\n<p align=\"justify\">To see the syllabus of all other branches of diploma 2015 revision curriculum do visit <a class=\"rank-math-link\" href=\"https:\/\/www.inspirenignite.com\/kl\/kerala-diploma-syllabus\/\">all branches of SITTTR diploma 2015 revision<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service Centre Management detailed syllabus for Computer Application & Business Management (CA&BM) for 2015 revision curriculum has been taken from the SITTTRs official website and presented for the CA&BM students. […]<\/p>\n","protected":false},"author":2462,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[36,46],"tags":[],"class_list":["post-2724","post","type-post","status-publish","format-standard","hentry","category-5th-sem","category-computer-application-business-management"],"_links":{"self":[{"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/posts\/2724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/users\/2462"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/comments?post=2724"}],"version-history":[{"count":0,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/posts\/2724\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/media?parent=2724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/categories?post=2724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inspirenignite.com\/kl\/wp-json\/wp\/v2\/tags?post=2724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}