6251: Business Communication KL Diploma Syllabus for CA&BM 6th Sem 2015 Revision SITTTR

Business Communication detailed syllabus for Computer Application & Business Management (CA&BM) for 2015 revision curriculum has been taken from the SITTTRs official website and presented for the CA&BM students. For course code, course name, number of credits for a course and other scheme related information, do visit full semester subjects post given below.

For Computer Application & Business Management 6th Sem scheme and its subjects, do visit CA&BM 6th Sem 2015 revision scheme. The detailed syllabus of business communication is as follows.

Business Communication

Course General Outcome

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SPECIFIC OUTCOMES

Module 1:

Understand the concept of communication.
1. State the meaning and definition of communication.
2. List out the objectives of communication.
3. Describe the types of communication
4. Describe important ways to improve non verbal communication
5. Understand the barriers of communication.
6. List out the important barriers of communication
Recognize the characterstics of effective communication
1. State benefits of communication in todays global business environment
2. List eight phases of communication process.
3. List out business communication skill.
4. Explain how to improve business comunication skill
5. Under stand mastering interpersonal skill
6. Recognize various types of listening
7. Describe listening process
8. Explain overcoming baerriers to effective listening
Understand visual and electronic media of communication.
1. Explain electronic media of communication.
2. Understand the meaning instant message and blog
3. Describe steps for creating successful E mail message
4. Describe creating effective blog and its application

Module 2:

Understand the business letters.
1. State the meaning and importance of commercial correspondence.
Explain the qualities of business letter.
1. Explain the essentials of good business letter.
2. List out the characteristics of business letter.
Understand the parts of business letter.
1. Outline the parts of business letter.
2. Describe each parts of business letter.
3. Construct business letters.
Understand the letters of Trade reference and their reply.
1. State the meaning of letters of trade reference.
2. Prepare letters of trade reference.
3. Prepare reply to trade reference.
4. Prepare letters of status enquiry and reply.
Understand letters of offers and quotations.
1. Construct letters of offers and quotations.
Understand the letter placing order, execution and cancellation.
1. Construct letters placing order.
2. Construct letters of execution of order, delay in execution, defective order.
3. Construct cancellation letters.
Understand complaints and adjustments letters.
1. Construct letters of complaints and adjustments.

MODULE 3

Understand collection letters.
1. State the meaning of collection letters.
2. State the need for collection letters.
3. Understand collection tools and series.
4. Construct collection letters.
Understand agency letters.
1. Draft letters between agent and principal.
2. Draft letters requesting an agency, appointing an agent and canceling agency.
Understand circular letters.
1. State the meaning and importance of circular letters.
2. Construct circular letters relating to establishment of business, introduction of new product, change in the price of the product, announcement with shifting of office to new premises, change in the establishment of partnership on admission, death and retirement of partner.

Module 4:

Understand bank correspondence.
1. State the circumstances for bank correspondence.
2. Draft letters to bank for opening current account.
3. Draft letters to bank for asking overdraft.
4. Draft letters to bank for cash credit facility.
5. Draft letters to bank for loan facility to construct house, purchase vehicles.
6. Describe letters of credit.
7. Draft letter of credit.
8. Draft letter for closing an account.
Understand the letters of insurance.
1. State the meaning of life insurance.
2. Draft letters seeking insurance policies, surrendering the policy, assignment of policy, seeking loan on the basis of life policy.
Understand Government correspondence.
1. State the importance of Government correspondence.
2. List out the correspondence using in Government offices.
3. Describe Govt. order, D.O. Lr, UO Notice, and Proceedings, Official letter.
4. Differentiate between official correspondence and business correspondence.

Module I

Module II

Meaning of Correspondence – Commercial Correspondence – Meaning and importance -Essentials – Characteristics – Qualities – Parts of Business letter – Importance of Trade Refernce Letter – Draft Letters – Offers and quotations – Draft letters – Meaning of enquiry -draft enquiry letters – Meaning of Orders – Contents of Order letter – Letters placing Order -Execution – Draft Letters – Cancellation – Refusal of an order – Complaints , Claims and Adjustments letters.

Module III

Module IV

Bank Correspondence – Meaning and importance – Draft letters -opening current account -overdraft – cash credit facilities – asking loan for purchase and construction – closing of an account – Letter of credit – Insurance letters – Meaning and importance – Life insurance -Draft letters such as seeking insurance policy, surrendering of policy, assignment of policy , seeking loan from life policy – Government Correspondence – meaning and importance – Govt. Order – U.O.Note – Proceedings – Official letter – Format – Characteristics – Memos -D.O.Letter etc.

BOOKS RECOMMENDED

For detailed syllabus of all other subjects of Computer Application & Business Management, 2015 revision curriculum do visit CA&BM 6th Sem subject syllabuses for 2015 revision.

To see the syllabus of all other branches of diploma 2015 revision curriculum do visit all branches of SITTTR diploma 2015 revision.

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