5255: Service Centre Management KL Diploma Syllabus for CA&BM 5th Sem 2015 Revision SITTTR

Service Centre Management detailed syllabus for Computer Application & Business Management (CA&BM) for 2015 revision curriculum has been taken from the SITTTRs official website and presented for the CA&BM students. For course code, course name, number of credits for a course and other scheme related information, do visit full semester subjects post given below.

For Computer Application & Business Management 5th Sem scheme and its subjects, do visit CA&BM 5th Sem 2015 revision scheme. The detailed syllabus of service centre management is as follows.

Course General Outcomes:

For the complete syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
.

SPECIFIC OUTCOMES

1. Understanding the nature of services
   1. Explain Nature and characteristics of services
   2. Classify the services
   3. Differentiate between goods & services
   4. Identify relationship of service organization with the customer
   5. Explain nature of demand and supply of service delivery
   6. Explain Managing demand & supply forecasting of demand
   7. Describe Waiting line reservation
   8. Identify Queuing, triage and yield management
2. Understand service design and development
   1. Explain service design and development
   2. Explain Services design options
   3. Describe the uses of service
   4. Explain Blue prints
   5. State the Process flow charts, process layout, and bench marking
   6. Explain Service system design and delivery process
   7. Describe Technology & automation in services
   8. Explain Service encounter
3. Understand Service Quality
   1. Define Service Quality
   2. Explain Quality Service by Design
   3. Describe Service process control
   4. Explain Total quality management tools
   5. Explain Service recovery and Service guarantee
4. Understand Service Inventory Management
   1. Explain Service Inventory
   2. Explain Service Supply Chains
   3. Describe Processes in Service Supply Chain

MODULE I:

For the complete syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
.

MODULE II:

Service design and development – Usage of service – Blue prints – Service system design and delivery process – Technology & automation in services

MODULE III:

For the complete syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
.

MODULE IV:

Service Inventory – Service Supply Chains – Processes in Service Supply Chain

BOOKS RECOMMENDED

For the complete syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier.
.

BOOKS FOR FURTHER REFERENCES

1. Rajendra Nargoundkar- Services Marketing – Text and cases- Tata Megar Hills.
2. P.N. Reddy, H.R. Appannaiah, Anil Kumar, Nirmala, Services Marketing -Himalaya publication House
3. Vinnie Jauhani, Kirti Dutta, Services Marketing, Operations and Management, Oxford University press.

For detailed syllabus of all other subjects of Computer Application & Business Management, 2015 revision curriculum do visit CA&BM 5th Sem subject syllabuses for 2015 revision.

To see the syllabus of all other branches of diploma 2015 revision curriculum do visit all branches of SITTTR diploma 2015 revision.