Total Quality Management Detailed Syllabus for B.Tech third year second sem is covered here. This gives the details about credits, number of hours and other details along with reference books for the course.<\/p>\n
The detailed syllabus for Total Quality Management B.Tech 2016-2017 (R16) third year second sem is as follows.<\/p>\n
B.Tech. III Year II Sem. \u00a0 \u00a0 L\/T\/P\/C
\nCourse Code:MT612PE \u00a0 \u00a0 \u00a02\/0\/0\/3<\/p>\n
UNIT – I<\/strong> \u00a0Introduction,<\/strong> The concept of TQM, Quality and Business performance, attitude, and\u00a0involvement of top management, communication, culture and management systems.\u00a0Management of Process Quality: Definition of quality, Quality Control, a brief history,\u00a0Product Inspection vs. Process Control, Statistical Quality Control, Control Charts and\u00a0Acceptance Sampling.<\/p>\n UNIT -II<\/strong>\u00a0Customer Focus and Satisfaction:<\/strong> Process vs. Customer, internal customer conflict, quality\u00a0focus, Customer Satisfaction, role of Marketing and Sales, Buyer \u2013 Supplier relationships.\u00a0Bench Marking: Evolution of Bench Marking, meaning of bench marking, benefits of bench\u00a0marketing, the bench marking procedure, pitfalls of bench marketing.<\/p>\n UNIT- III\u00a0Organizing for TQM:<\/strong> The systems approach, organizing for quality implementation,\u00a0making the transition from a traditional to a TQM organization, Quality Circles, seven Tools\u00a0of TQM: Stratification, check sheet, Scatter diagram, lshikawa diagram, paneto diagram,\u00a0Kepner &Tregoe Methodology.<\/p>\n