{"id":25794,"date":"2020-07-23T16:42:58","date_gmt":"2020-07-23T16:42:58","guid":{"rendered":"https:\/\/www.inspirenignite.com\/jntuh\/18hmct203c-front-office-operations-syllabus-for-hotel-management-catering-technology-2nd-sem-c18-curriculum-tssbtet\/"},"modified":"2021-10-27T19:21:42","modified_gmt":"2021-10-27T19:21:42","slug":"18hmct203c-front-office-operations-syllabus-for-hotel-management-catering-technology-2nd-sem-c18-curriculum-tssbtet","status":"publish","type":"post","link":"https:\/\/www.inspirenignite.com\/jntuh\/18hmct203c-front-office-operations-syllabus-for-hotel-management-catering-technology-2nd-sem-c18-curriculum-tssbtet\/","title":{"rendered":"18HMCT-203C: Front Office Operations Syllabus for Hotel Management &amp; Catering Technology 2nd Sem C18 Curriculum TSSBTET"},"content":{"rendered":"<p align=\"justify\">Front Office Operations detailed Syllabus for Hotel Management &amp; Catering Technology (DHMCT), C18 curriculum has been taken from the <a href=\"https:\/\/www.sbtet.telangana.gov.in\/\" style=\"color: inherit\" target=\"_blank\" rel=\"noopener\">TSSBTET<\/a> official website and presented for the diploma students. For Course Code, Course Name, Lectures, Tutorial, Practical\/Drawing, Internal Marks, Max Marks, Total Marks, Min Marks and other information, do visit full semester subjects post given below. <\/p>\n<p align=\"justify\">For all other Diploma in Hotel Management &amp; Catering Technology (DHMCT) Syllabus for 2nd Sem C18 Curriculum TSSBTET, do visit <a href=\"..\/hotel-management-catering-technology-dhmct-syllabus-for-2nd-sem-c18-curriculum-tssbtet\">Diploma in Hotel Management &amp; Catering Technology (DHMCT) Syllabus for 2nd Sem C18 Curriculum TSSBTET Subjects<\/a>. The detailed Syllabus for front office operations is as follows.  <\/p>\n<h4>Prerequisites:<\/h4>\n<p id=\"istudy\" style=\"text-align:center\">For the complete Syllabus, results, class timetable, and many other features kindly download the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy\" target=\"_blank\" rel=\"noopener\">iStudy App<\/a><br \/><b> It is a lightweight, easy to use, no images, and no pdfs platform to make students&#8217;s lives easier.<\/b><br \/><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy&amp;pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/play.google.com\/intl\/en_us\/badges\/static\/images\/badges\/en_badge_web_generic.png\" alt=\"Get it on Google Play\" style=\"height:65px\"><\/a>.  <\/p>\n<h4>Unit 1: Rooms Reservation<\/h4>\n<p>  Modes, Sources, Confirmation, Guarantee, Cancellation.<\/p>\n<h4>Unit 2: Registrations<\/h4>\n<p>  Registration Process, Creatuion, Alocation Of Rooms, Rate Assignment, Safety Deposit Boxes, Special Request, Creativity Options, Up-Selling<\/p>\n<h4>Unit 3: Front Office Communcation<\/h4>\n<p id=\"istudy\" style=\"text-align:center\">For the complete Syllabus, results, class timetable, and many other features kindly download the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy\" target=\"_blank\" rel=\"noopener\">iStudy App<\/a><br \/><b> It is a lightweight, easy to use, no images, and no pdfs platform to make students&#8217;s lives easier.<\/b><br \/><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy&amp;pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/play.google.com\/intl\/en_us\/badges\/static\/images\/badges\/en_badge_web_generic.png\" alt=\"Get it on Google Play\" style=\"height:65px\"><\/a>.  <\/p>\n<h4>Unit 4: Guest Relations<\/h4>\n<p>  Qualities Of Receptionist, Handling Guest Copmlaints, Elimination- Guest Problems, Complaints, Suggestion.<\/p>\n<h4>Unit 5: Settlement of Bills<\/h4>\n<p>  Checkout Procedures, Folios, Voucher, Credit Card, Histor Card<\/p>\n<h4>Unit 6: Guest Safety and Security<\/h4>\n<p id=\"istudy\" style=\"text-align:center\">For the complete Syllabus, results, class timetable, and many other features kindly download the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy\" target=\"_blank\" rel=\"noopener\">iStudy App<\/a><br \/><b> It is a lightweight, easy to use, no images, and no pdfs platform to make students&#8217;s lives easier.<\/b><br \/><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy&amp;pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/play.google.com\/intl\/en_us\/badges\/static\/images\/badges\/en_badge_web_generic.png\" alt=\"Get it on Google Play\" style=\"height:65px\"><\/a>.  <\/p>\n<h4>References:<\/h4>\n<ul>\n<li>Hotel Front Office Training Manual by Andrews.<\/li>\n<li>Hotel Reception by Paul B. White and Helen Beckley.<\/li>\n<li>Front Office Operations and Administration by Dennis L. Foster.<\/li>\n<li>Back Office Operations and Administration.<\/li>\n<li>Front Office Operations &#8211; American Hotel &amp; Motel Association (AHMA).<\/li>\n<li>Body Language by Allan Pease<\/li>\n<li>Body Language by Allan Pease.<\/li>\n<li>Principles of Front Office Operations by SUE BAKER. &amp; PAN BRANDLEY<\/li>\n<li>Front Office Management by S.K. BATNAGAR<\/li>\n<li>Hotel Front Office by JATASHANKAR R. TEWARI<\/li>\n<\/ul>\n<h4>Course Outcome:<\/h4>\n<p><strong>Acceptance of Room Reservation<\/strong>\n  <\/p>\n<ul>\n<li>Explain the modes and sources of reservation<\/li>\n<li>State the importance of efficient reservation system<\/li>\n<li>Discuss confirmation, guarantee and cancellation<\/li>\n<li>Explain the group reservation<\/li>\n<li>Describe Whitney System, CRS.<\/li>\n<li>Uses of density chart<\/li>\n<\/ul>\n<p><strong>Confirmation and Check in of Guest<\/strong>\n  <\/p>\n<ul>\n<li>Explain the Registration process and list the steps and the advantages of reregistration<\/li>\n<li>Creation of Registration record, allocation of rooms and its rates assignment<\/li>\n<li>Explain the policies involved in guest room key control and the facilities of the safety deposit boxes<\/li>\n<li>Discuss special request and guest services; identify creative options for registration, up &#8211; selling and alternate arrangement.<\/li>\n<\/ul>\n<p><strong>Resolving Barriers of Communication<\/strong>\n  <\/p>\n<ul>\n<li>Explain the Communication process, Seven Cs of Communications.<\/li>\n<li>Discuss the importance of Communication, its three types.<\/li>\n<li>Explain the flow of Communication.<\/li>\n<li>Discuss Barriers of Communication.<\/li>\n<li>Emphasize the need of Interdepartmental Communication.<\/li>\n<\/ul>\n<p><strong>Effective Handling of Guest Complaints<\/strong>\n  <\/p>\n<ul>\n<li>Explain how personal appearance effects the way people are regulated by others. Discuss the qualities desired in a Receptionist<\/li>\n<li>Discuss techniques for handling guest complaints effectively<\/li>\n<li>Explain the methods of eliminating guest problems and complaints<\/li>\n<li>Resolve by using guest complaint cards and suggestion card<\/li>\n<li>Explain about black listed guests<\/li>\n<\/ul>\n<p><strong>Posting Room Charges and Setting Bills<\/strong>\n  <\/p>\n<ul>\n<li>Explain the check out procedures &#8211; late check out, express check out, self check out.<\/li>\n<li>Define guest folio voucher, auxiliary charges<\/li>\n<li>Explain credit card acceptance procedure<\/li>\n<li>Create guest history card<\/li>\n<\/ul>\n<p><strong>Emphasis of Guest Safety &amp; Security<\/strong>\n  <\/p>\n<ul>\n<li>Explain The Importance Of Guest Safety And Security<\/li>\n<li>Explain The Use Of Types Of Keys, E-Key\/Card, Mobile Keys<\/li>\n<li>Surmising The Guest, Thefts, Blackisting Of Guests<\/li>\n<li>Train Employees To Know The Safety And Security Systems<\/li>\n<\/ul>\n<h4>E-Learning<\/h4>\n<p id=\"istudy\" style=\"text-align:center\">For the complete Syllabus, results, class timetable, and many other features kindly download the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy\" target=\"_blank\" rel=\"noopener\">iStudy App<\/a><br \/><b> It is a lightweight, easy to use, no images, and no pdfs platform to make students&#8217;s lives easier.<\/b><br \/><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ini.istudy&amp;pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/play.google.com\/intl\/en_us\/badges\/static\/images\/badges\/en_badge_web_generic.png\" alt=\"Get it on Google Play\" style=\"height:65px\"><\/a>.  <\/p>\n<h4>Suggested Student Activities<\/h4>\n<p>  Prepare Formats of Reservation and Registration and Identify Security Lapses<\/p>\n<h4>Course Outcome:<\/h4>\n<ol>\n<li>Acceptance of Room Reservation<\/li>\n<li>Confirmation and check in of Guest<\/li>\n<li>Resolving Barriers of Communication<\/li>\n<li>Effective Handling of Guest Complaints<\/li>\n<li>Posting Room charges and setting Bills<\/li>\n<li>Emphasis of Guest safety &amp; Security<\/li>\n<\/ol>\n<p align=\"justify\">For detail Syllabus of all other subjects of Hotel Management &amp; Catering Technology, C18 curriculum do visit <a href=\"..\/category\/dhmct+2nd-sem\">Diploma In Hotel Management &amp; Catering Technology 2nd Sem Syllabus for C18 curriculum<\/a>.<\/p>\n<p align=\"justify\">For all Hotel Management &amp; Catering Technology results, visit <a href=\"https:\/\/www.inspirenignite.com\/jntuh\/ts-sbtet-diploma-result-nov-2019-declare\/\">TSSBTET DHMCT all semester results<\/a> direct links.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Front Office Operations detailed Syllabus for Hotel Management &amp; Catering Technology (DHMCT), C18 curriculum has been taken from the TSSBTET official website and presented for the diploma students. For Course [&hellip;]<\/p>\n","protected":false},"author":2344,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[153,149],"tags":[],"class_list":["post-25794","post","type-post","status-publish","format-standard","hentry","category-2nd-sem-2","category-dhmct"],"_links":{"self":[{"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/posts\/25794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/users\/2344"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/comments?post=25794"}],"version-history":[{"count":1,"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/posts\/25794\/revisions"}],"predecessor-version":[{"id":31599,"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/posts\/25794\/revisions\/31599"}],"wp:attachment":[{"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/media?parent=25794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/categories?post=25794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inspirenignite.com\/jntuh\/wp-json\/wp\/v2\/tags?post=25794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}