Total Quality Management Detailed Syllabus for Advanced Manufacturing Systems M.Tech first year second sem is covered here. This gives the details about credits, number of hours and other details along with reference books for the course.
The detailed syllabus for Total Quality Management M.Tech 2017-2018 (R17) first year second sem is as follows.
M.Tech. I Year II Sem.
UNIT – I: Introduction: The concept of TQM, Quality and Business performance, attitude and involvement of top management, communication, culture and management systems. Management of Process Quality: Definition of quality, Quality Control, a brief history, Product Inspection vs, Process Control, Statistical Quality Control, Control Charts and Acceptance Sampling.
UNIT – II: Customer Focus and Satisfaction: The importance of customer satisfaction and loyalty- Crating satisfied customers, Understanding the customer needs, Process Vs. Customer, internal customer conflict, quality focus, Customer Satisfaction, role of Marketing and Sales, Buyer – Supplier relationships. Bench Marketing: Evolution of Bench Marketing, meaning of Bench marketing, benefits of bench marketing, the bench marketing process, pitfalls of bench marketing.
UNIT – III: Organizing for TQM: The systems approach, Organizing for quality implementation, making the transition from a traditional to a TQM organizing, Quality Circles. Productivity, Quality and Reengineering: The leverage of Productivity and Quality, Management systems Vs. Technology, Measuring Productivity, Improving Productivity Re-engineering.
UNIT – IV: The Cost of Quality: Definition of the Cost of Quality, Quality Costs, Measuring Quality Costs, use of Quality Cost Information, Accounting Systems and Quality Management.
UNIT – V: ISO9000: Universal Standards of Quality: ISO around the world, The ISO9000 ANSI/ASQCQ-90. Series Standards, benefits of ISO9000 certification, the third party audit, Documentation ISO9000 and services, the cost of certification implementing the system.
REFERENCES:
- Total Quality Management / Joel E. Ross/Taylor and Franscis Limited
- Total Quality Management/P.N. Mukherjee/PHI
- Beyond TQM / Robert L. Flood
- Statistical Quality Control / E.L. Grant / McGraw Hill.
- Total Quality Management- A Practical Approach/H. Lal
- Quality Management/Kanishka Bedi/Oxford University Press/2011
- Total Engineering Quality Management/Sunil Sharma/Macmillan
For all other M.Tech 1st Year 2nd Sem syllabus go to JNTUH M.Tech Advanced Manufacturing Systems 1st Year 2nd Sem Course Structure for (R17) Batch.
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