Total Quality Management Detailed Syllabus for B.Tech third year second sem is covered here. This gives the details about credits, number of hours and other details along with reference books for the course.
The detailed syllabus for Total Quality Management B.Tech 2016-2017 (R16) third year second sem is as follows.
B.Tech. III Year II Sem. L/T/P/C
Course Code:MT612PE 2/0/0/3
UNIT – I Introduction, The concept of TQM, Quality and Business performance, attitude, and involvement of top management, communication, culture and management systems. Management of Process Quality: Definition of quality, Quality Control, a brief history, Product Inspection vs. Process Control, Statistical Quality Control, Control Charts and Acceptance Sampling.
UNIT -II Customer Focus and Satisfaction: Process vs. Customer, internal customer conflict, quality focus, Customer Satisfaction, role of Marketing and Sales, Buyer – Supplier relationships. Bench Marking: Evolution of Bench Marking, meaning of bench marking, benefits of bench marketing, the bench marking procedure, pitfalls of bench marketing.
UNIT- III Organizing for TQM: The systems approach, organizing for quality implementation, making the transition from a traditional to a TQM organization, Quality Circles, seven Tools of TQM: Stratification, check sheet, Scatter diagram, lshikawa diagram, paneto diagram, Kepner &Tregoe Methodology.
TEXT BOOK:
- Total Quality Management / Joel E. Ross/Taylor and Franscis Limited
- Total Quality Management/P. N. Mukherjee/PHI
REFERENCE BOOKS:
- Beyond TQM / Robert L.Flood
- Statistical Quality Control / E.L. Grant.
- Total Quality Management:A Practical Approach/H. Lal
- Quality Management/Kanishka Bedi/Oxford University Press/2011
- Total Engineering Quality Management/Sunil Sharma/Macmillan
For all other B.Tech 3rd Year 2nd Sem syllabus go to JNTUH B.Tech Mechanical Engineering (Mechatronics) 3rd Year 2nd Sem Course Structure for (R16) Batch.
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