Front Office Operations detailed Syllabus for Hotel Management & Catering Technology (DHMCT), C18 curriculum has been taken from the TSSBTET official website and presented for the diploma students. For Course Code, Course Name, Lectures, Tutorial, Practical/Drawing, Internal Marks, Max Marks, Total Marks, Min Marks and other information, do visit full semester subjects post given below.
For all other Diploma in Hotel Management & Catering Technology (DHMCT) Syllabus for 2nd Sem C18 Curriculum TSSBTET, do visit Diploma in Hotel Management & Catering Technology (DHMCT) Syllabus for 2nd Sem C18 Curriculum TSSBTET Subjects. The detailed Syllabus for front office operations is as follows.
Prerequisites:
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Unit 1: Rooms Reservation
Modes, Sources, Confirmation, Guarantee, Cancellation.
Unit 2: Registrations
Registration Process, Creatuion, Alocation Of Rooms, Rate Assignment, Safety Deposit Boxes, Special Request, Creativity Options, Up-Selling
Unit 3: Front Office Communcation
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Unit 4: Guest Relations
Qualities Of Receptionist, Handling Guest Copmlaints, Elimination- Guest Problems, Complaints, Suggestion.
Unit 5: Settlement of Bills
Checkout Procedures, Folios, Voucher, Credit Card, Histor Card
Unit 6: Guest Safety and Security
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References:
- Hotel Front Office Training Manual by Andrews.
- Hotel Reception by Paul B. White and Helen Beckley.
- Front Office Operations and Administration by Dennis L. Foster.
- Back Office Operations and Administration.
- Front Office Operations – American Hotel & Motel Association (AHMA).
- Body Language by Allan Pease
- Body Language by Allan Pease.
- Principles of Front Office Operations by SUE BAKER. & PAN BRANDLEY
- Front Office Management by S.K. BATNAGAR
- Hotel Front Office by JATASHANKAR R. TEWARI
Course Outcome:
Acceptance of Room Reservation
- Explain the modes and sources of reservation
- State the importance of efficient reservation system
- Discuss confirmation, guarantee and cancellation
- Explain the group reservation
- Describe Whitney System, CRS.
- Uses of density chart
Confirmation and Check in of Guest
- Explain the Registration process and list the steps and the advantages of reregistration
- Creation of Registration record, allocation of rooms and its rates assignment
- Explain the policies involved in guest room key control and the facilities of the safety deposit boxes
- Discuss special request and guest services; identify creative options for registration, up – selling and alternate arrangement.
Resolving Barriers of Communication
- Explain the Communication process, Seven Cs of Communications.
- Discuss the importance of Communication, its three types.
- Explain the flow of Communication.
- Discuss Barriers of Communication.
- Emphasize the need of Interdepartmental Communication.
Effective Handling of Guest Complaints
- Explain how personal appearance effects the way people are regulated by others. Discuss the qualities desired in a Receptionist
- Discuss techniques for handling guest complaints effectively
- Explain the methods of eliminating guest problems and complaints
- Resolve by using guest complaint cards and suggestion card
- Explain about black listed guests
Posting Room Charges and Setting Bills
- Explain the check out procedures – late check out, express check out, self check out.
- Define guest folio voucher, auxiliary charges
- Explain credit card acceptance procedure
- Create guest history card
Emphasis of Guest Safety & Security
- Explain The Importance Of Guest Safety And Security
- Explain The Use Of Types Of Keys, E-Key/Card, Mobile Keys
- Surmising The Guest, Thefts, Blackisting Of Guests
- Train Employees To Know The Safety And Security Systems
E-Learning
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier..
Suggested Student Activities
Prepare Formats of Reservation and Registration and Identify Security Lapses
Course Outcome:
- Acceptance of Room Reservation
- Confirmation and check in of Guest
- Resolving Barriers of Communication
- Effective Handling of Guest Complaints
- Posting Room charges and setting Bills
- Emphasis of Guest safety & Security
For detail Syllabus of all other subjects of Hotel Management & Catering Technology, C18 curriculum do visit Diploma In Hotel Management & Catering Technology 2nd Sem Syllabus for C18 curriculum.
For all Hotel Management & Catering Technology results, visit TSSBTET DHMCT all semester results direct links.