Office Organisation & Correspondence detailed Syllabus for Commercial & Computer Practice (DCCP), C18 curriculum has been taken from the TSSBTET official website and presented for the diploma students. For Course Code, Course Name, Lectures, Tutorial, Practical/Drawing, Internal Marks, Max Marks, Total Marks, Min Marks and other information, do visit full semester subjects post given below.
For all other Diploma in Commercial & Computer Practice (DCCP) Syllabus for 4th Sem C18 Curriculum TSSBTET, do visit Diploma in Commercial & Computer Practice (DCCP) Syllabus for 4th Sem C18 Curriculum TSSBTET Subjects. The detailed Syllabus for office organisation & correspondence is as follows.
Prerequisites:
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Course Outcomes:
- CO1 The importance of Office and Office Manager in modern business and importance of Departmentation and different departments in modern organizations
- CO2 Need for Office Organisation, Office lay out and meaning, Objectives, importance and consequences of poor organization,
- CO3 Meaning of filing – Different methods of filing meaning of indexing and types of indexing – Inward and Outward correspondence procedure
- CO4 The Essentials of Business Correspondence, Letters of Orders, Quotations and acceptance
- CO5 Order, Order Confirmation, Execution and Cancellation letters
- CO6 Letters of claims, complaints, Collection, Circular and Application for a situation
Unit-I : Office Management and Departmentation Duration:10 Hr
Office Management – Office meaning – Importance of Office, basic and administrative functions of office– Functions of Office Manager – qualifications of Office Manager -Meaning of Departmentation The need for Departmentation – Various departments in an office and their functions.
Unit-II : Need for Office Organisation Duration:10 Hr
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Unit-III : Filing and Indexing and Procedure for Inward and Outward Mail Duration:10 Hr
Meaning of filing and Indexing, different types of filing and indexing. Procedure for Inward and Outward correspondence.
Unit-IV : Correspondence – Types – Letters of Enquiry, Quotations, Acceptance Duration:10 Hr
Correspondence – Various types of correspondence – Essentials of a business letter Letters of Enquiry – Quotations – Offers- Acceptance
Unit-V : Order confirmation, execution and cancellation letters Duration:10 Hr
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Unit-VI : Claims, complaints, application for a situation and circular letters Duration:10 Hr
Claims – characteristics of claims- Complaints – Reasons for complaint – Collection letters -Circular letters – Circumstances for circular letters – Drafting of circular letters and Application for a situation.
Note: The Essay questions in Correspondence – Section B of Part B – should test the candidates ability to draft independent correspondence based on situations.
Reference Books:
- Office Organization and Management. Chopra
- Office Organization and Management. S.P. Arora
- Essentials of Business Communication.Rajendrapal and Korlahalli
- Commercial Correspondence. R. Mohan
Suggested Student Activities
For the complete Syllabus, results, class timetable, and many other features kindly download the iStudy App
It is a lightweight, easy to use, no images, and no pdfs platform to make students’s lives easier..
E-learning References:
- https//www.elearning-office.com
- https//www.elcomcms.com
- https//www.intercom.com
For detail Syllabus of all other subjects of Commercial & Computer Practice, C18 curriculum do visit Diploma In Commercial & Computer Practice 4th Sem Syllabus for C18 curriculum.
For all Commercial & Computer Practice results, visit TSSBTET DCCP all semester results direct links.