Total Quality Management Syllabus for B.Tech 8th sem is covered here. This gives the details about credits, number of hours and other details along with reference books for the course.<\/p>\n
The detailed syllabus for Total Quality Management B.Tech (R13) eightsem is as follows<\/p>\n
OBJECTIVES<\/strong><\/p>\n To facilitate the understanding of Quality Management principles and process.<\/p>\n UNIT I : INTRODUCTION<\/strong> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0[9 hours] UNIT II : TQM PRINCIPLES<\/strong> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0[9 hours] UNIT III : TQM TOOLS AND TECHNIQUES I<\/strong> \u00a0 \u00a0 \u00a0\u00a0[9 hours]
\nIntroduction – Need for quality – Evolution of quality – Definitions of quality – Dimensions of product\u00a0and service quality – Basic concepts of TQM – TQM Framework – Contributions of Deming, Juran\u00a0and Crosby – Barriers to TQM – Quality statements – Customer focus – Customer orientation,\u00a0Customer satisfaction, Customer complaints, Customer retention – Costs of quality.<\/p>\n
\nLeadership – Strategic quality planning, Quality Councils – Employee involvement – Motivation,\u00a0Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance\u00a0appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen – Supplier partnership –\u00a0Partnering, Supplier selection, Supplier Rating.<\/p>\n
\nThe seven traditional tools of quality – New management tools – Six sigma: Concepts,\u00a0Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason\u00a0to bench mark, Bench marking process – FMEA – Stages, Types.<\/p>\n