Total Quality Management Syllabus for B.Tech 7th sem is covered here. This gives the details about credits, number of hours and other details along with reference books for the course.<\/p>\n
The detailed syllabus for Total Quality Management B.Tech (R13) seventhsem is as follows<\/p>\n
OBJECTIVE :<\/strong><\/p>\n UNIT I : INTRODUCTION<\/strong> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0[9 hours] UNIT II: TQM PRINCIPLES \u00a0 \u00a0 \u00a0<\/strong> \u00a0\u00a0[9 hours] UNIT III : TQM TOOLS AND TECHNIQUES I \u00a0<\/strong> \u00a0 \u00a0\u00a0\u00a0[9 hours]\n
\nIntroduction \u2013 Need for quality \u2013 Evolution of quality \u2013 Definitions of quality \u2013 Dimensions of product and service quality \u2013 Basic concepts of TQM \u2013 TQM Framework \u2013 Contributions of Deming, Juran and Crosby \u2013 Barriers to TQM \u2013 Quality statements \u2013 Customer focus \u2013 Customer orientation, Customer satisfaction, Customer complaints, Customer retention \u2013 Costs of quality.<\/p>\n
\nLeadership \u2013 Strategic quality planning, Quality Councils \u2013 Employee involvement \u2013 Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal \u2013 Continuous process improvement \u2013 PDCA cycle, 5S, Kaizen \u2013 Supplier partnership \u2013 Partnering, Supplier selection, Supplier Rating.<\/p>\n
\nThe seven traditional tools of quality \u2013 New management tools \u2013 Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT \u2013 Bench marking \u2013 Reason to bench mark, Bench marking process \u2013 FMEA \u2013 Stages, Types.<\/p>\n